We booked this hotel based on reviews and pictures and we were in for a surprise. 1- You arrive on a dock that is 40 yards long, then you travel another 40 yards on gravel, so you have to carry your luggage or ruin the wheels. 2. When we arrived at the reception desk there was one woman there and we asked "is this the reception?" because it looks like a yacht club not a hotel. She replied yes and went back to her papers, didn't say hello, didn't ask us who we were, was totally unfriendly. Then she finally asks "do you need a room?" We told her we had a reservation and told her our names, she started going through papers and then another woman walks in to check out and she just stopped helping us and started chatting with this other woman and her entire attitude was different. We couldn't figure out what, was going on (like did some previous Americans offend her?). She finally tells us that our room is not ready. The paperwork said check in was at 2 PM and it was already 3PM and she didn't care, she told us to wait 1/2 hour. We booked this hotel over 3 months ago. Also, we never got the WIFI code, so I found the manager in the bar (after looking all over) and she wouldn't even ask me if I needed something, having just turned around from the room. Finally she gives me the WIFI codes (why didn't she offer these to us earlier?) and never says anything else. The WIFI is horrible and constantly makes you re-sign in every few hours. 3. She finally takes us up to the 2nd floor, then says, oops, that room isn't ready, let me take you to the 3rd floor and give you a deluxe room. This deluxe room had a bathtub and that was it (along with he tiny 2x2' shower) The bathtub was broken and the jets never worked. Because the room was on the top floor it was very hot inside, so we turned on the AC and left it on, 3 hours later and the room was still very warm, it was not working well or the place has no insulation from the roof. The roof slant is right above the bed, so you know there is very little heat barrier. The bed and furnishings are IKEA type. A very hard bed and pillows, we never got a good nights sleep. 4. At night we figured to open the windows to let what little breeze in we could, but since the bathroom window doesn't have a screen on it, all the bugs come in and I would wake up with 5-6 bites on my arms every morning, and itching- it was total hell trying to sleep. Also, the bar is open till midnight and was right below our bedroom window, so we got all the noise and all the smokers smoke coming right in, which made it hard to sleep. We figured with the managers poor attitude from the beginning, why even mention to her that the AC doesn't work - she would just move us to another smaller room. Also, one night we ran out of toilet paper because they gave us ONE roll for a 3 night stay, so I had to find a supply closet on the 2nd floor and get a roll, very annoying that they would not stock us with a 2nd roll in the bathroom. We bumped into the Manager at the water taxi stop and she didn't even say hello or acknowledge us as returning guests. I'm sure some other Americans upset her, but please don't categorize us all the same, we are working professionals who have respect and consideration for others and their property. 5. On the last night of our stay, the people on the balcony were smoking pot and it was so bad, (that and the cigarette smoke), that we had to close the window and suffer in the very warm room. 6. This place really is nothing but a converted dormitory that was made for sailors wanting a room with a shower, because it is the only place to dock a yacht near Venice. They do allow dogs, so there were dogs below barking at each other to add to all the chaos. 7. On the last night when we came back from Venice, we bumped into the Manager and she saw our water bottles and said "oh we offer free water bottles in the mini fridge on the 2nd floor" ???? Why wasn't this mentioned when she showed us the room? Also, we talked with a man on the dock who asked if we were aware of the rental electric boats. We knew of none of the activities offered at our location, kayaks or anything, nothing was mentioned or pointed out. 8. When we checked out, we were polite and never mentioned anything, because we figured it didn't matter to these people. And never once during check out did the Manager ask "how was your stay?" "Did you enjoy Venice?" or anything a normal hotel Manager would mention in conversation, it was pay the city tax and walk away, she didn't ask how we were getting to the airport. 9. The pictures are very deceiving, this is not a tranquil place to relax, you have barking dogs, kids playing basketball and a helicopter landing so wealthy yachters can board their yachts, it's a get away from the packed city of Venice and that's about it. It's also a 40 min Vaporetto ride from the train station. I think Lido island would have been a better place to stay.…