Do not confuse the Residence Antico San Zeno with the distinctly inferior Residence San Zeno located in the next street beside the river. The Antico is a fine hotel with helpful staff. The other is run by an untrustworthy old lady who rips off tourists. Make sure you arrive at the correct hotel. more

We stayed at the residence Antico San Zeno for one night in July. This is certainly a charming place to stay in Verona. The standard of the room was quite high. It was clean, comfortable and well facilitated as was the bathroom also. The location is great, it is in a quiter area, just a short walk via the river... more

Overall, we could not fault the hotel, but this definitely was not a 4-star hotel according to some websites. The hotel was clean and presentable, although the photos on the websites look a lot better than real life. It is not a bad place to stay if all you are after is a place to go back to at night.... more

We stayed for 2 nights in August and had no problems at all. The reception staff were great - I had booked direct with the hotel and they arranged an airport transfer at a reasonable rate. Our room was lovely, so spacious and very clean. Breakfast arrived exactly on time and was a typical continental offering. The shower was great,... more

My girlfriend had booked this hotel for our stay and I was not sure what it was going to be like. It had appeared to be quite cheap so we were not expecting much but when we arrived we were really pleased. The reception staff spoke fantastic English and when the man behind the counter showed us our room (appartment?)... more

Having read recent negative reviews of this residence I was a bit apprehensive about the reception we would receive and whether the reservation would actually exist. However, having booked through Venere we had no problems and were met at the door as the taxi arrived outside. We did note late one evening a North American familly having BIG problems with... more

Well, we had no problems with our booking (through venere.com). The room was extremely large, with a comfy double bed and a nicely designed bathroom. We didn't use the kitchenette and managed to resist the chilled bottle of local white wine in the fridge. Breakfast is delivered to your door; nothing spectacular but nice coffee, juice, yoghurts, croissants and rolls.... more

This was the worst hotel experience I have ever known. I called to confirm my booked reservation before flying to Verona, and they told me they neither had my reservation or had any available rooms. Four phone calls and one FAX later I gave up any hope of their finding it. Then, amazingly enough, they billed us for a night's... more

We had a 3-day stay at this hotel in March 2006. We found making reservations very difficult because of the desk staff's limited English skills. The hotel is wonderful physically. However, the staff who took our reservation was fired before we arrived and the manager has attempted to process two bills in my name! Too bad. It could have been... more