This hotel is pretty much everything you would expect from a large chain - efficient but somewhat characterless. The rooms (we had one of the refurbished ones) were large and well equipped (we especially liked the walk-in wardrobe), clean and comfortable, with efficient air conditioning and soundproofing. The breakfast was a large and varied buffet arrangement, which was a bit... more

We spent three nights at the hotel, in a refurbished room. I had read the reviews and specified a Superior room so we wouldn't be in a dreary one. A hotel staff woman answered several email questions before we arrived and was very helpful when we were there. The room was small, but well-appointed. The bed was very good, but... more

The hotel has recently changed hands and name, and is now the NH Palermo (part of the NH chain). Some of the rooms were a bit ‘tired’ in terms of decor and fittings, but otherwise clean. The hotel is undergoing refurbishment, so it may have improved by next year. Some had views over streets and rooftops, but luck of the... more

Overall I enjoyed my stay here. The room was nice and the balcony had a nice view of the Bay of Palermo. The breakfast buffet was plentiful. Our dinner there was delicious and the service was good. The location was nice and very close to the botanical gardens. more

As with some others, we went for the hotel as it's one of the few in Palermo with a swimming pool but also in a good location for the sights. We paid more for this reason than we would have otherwise, and Jolly doesn't really live up to the extra expense. The room and facilities were satisfactory though there were... more

I stayed here with my partner and 6-year old daughter for a few days at the start and end of our Sicily Holiday. Palermo was extremely hot and a pool was essential. The Jolly provided this in the City Centre. The only other hotel with a pool is out of the City and extremely expensive. Having read the poor reviews... more

Had intended to write on returning from recent stay anyway, however on reading the comments of the previous review I felt I had to do so now. I can only comment on our own experience, however, contrary to the previous review, we were more than satisfied with our stay here. Yes, the hotel is being refurbished, however any request to... more

I am very surprised to read the comments on how clean the rooms are because our room was really dirty with other peoples hair left around the sink etc. The hotel rooms are so old fashioned with smelly brown carpets that also go half way up the walls (so 70's). The staff are rude the bar waiter takes your order... more

This hotel has a large mdern lobby. But the room are small and updated. I booked a superior suite with a sea view and a standard room and the rooms were exactly the same, just on different floors. The hotel staff was extremely rude and not at all helpful A family member was hosptialized during our stay at this hotel... more