From: AmosH Jerusalem Strange co-existence of opposites There is an upside to hotels: Cleanliness, modern features, comfortable beds, well-lit rooms, communication facilities, tasty and plentiful meals, polite and efficient staff, appliances and accessories that work, and then some. There is a downside too: Stained carpets, thin walls, creaking doors, labyrinth-like corridors, missing or tardy elevators, understaffed sections, ignorant staff members,... More

This was my second time to stay at The Excelsior Hilton. Once again, I had a wonderful experience. The staff are very friendly, they even remembered me for my last visit. I was very impressed with the service. I absolutely love the location of the property. You can walk to many of the popular sites within 20 min or take... More

It reminded me of the Palace Hotel in Budapest in the early 90s-- lots of marble and some faded grandeur. Nonetheless, it was extremely comfortable and functional, and with a little upgrade here and there (mostly involving ripping up the overly used carpeting and replacing the old minifridge in our room) this would be a grand 5 star hotel and... More

Stayed there in March on business and weather wasni't the best - rainy and cold! The hotel is an old villa, nicely decorated and with lots of charme, also in a good location close to the city and with excellent parking service - a must! As HHilton members they gave us a great room with an huge bathroom which we... More

Pro: Location in my opinion is excellent. Hotel is on the edge of the English Gardens and is a short walk to the central shopping district. You can pay 1.30 and take a 1-2 minute bus ride to the central areas or about 5 mins to the train station 200ft outside the hotel. The bus service from the airport Prestige... More

I like to stay at Hilton Hotels but this place was below any expectation i have of my favourite hotel, the first disappointment was during check-in the receptionist could not speak English, then the room smelled of cigarette smoke and the cleanliness was below standard,the room faced the main road and was very noisy during the night , the peak... More

We were staying 4 nights. Hotel itself is well-kept, beautiful and clean. NEGATIVE - At the arrival, they gave us a double room, when entering the room, unfortunately the ceiling where A/C was, it was tripping right to the carpet - NOT GOOD FIRST IMPRESSION, but clearly they were not aware of this problem. We were given another room, which... More

This hotel has a useful location as you can easily walk into the town, but does not have much in the way of facilities and no pool. There is a good restaurant, which is just as well since if you are not eating in you will need to take a cab from the rank outside as there is nothing within... More

We booked a two night stay at the Excelsior Hotel in Palermo during August and extended our stay at a slightly increased cost, which we were happy to pay as it was over the Bank Holiday in Sicily. We found the Excelsior quite easily, taking the 101 or 102 bus from the train station at a fraction of the cost... More