We were given a junior suite following an upgrade with my American Express Platinum card:-). The room was amazing! With a living room, a bedroom and a big bathroom (all marble). Walls were with al fresco paintings, rich tapestries... a Bose sound system, 2 flat screen TVs... really lovely! Room was spotless! Breakfast was good but there was not much... more

The hotel is nice, but totally overpriced. Paying 340,00 Euro on "guaranteed best -rate" excluding breakfst I expected more. The single rrom was nicely furnished but small and during day time very dark as the rrom face a court yard and its nearly impossible to open the curtains to have enough sunlight lighening the room. The bathroom was just okay,... more

I spent 4 nights at the Grand Hotel in Florence. Because it was my honeymoon and my status wtih Starwood, they upgraded me to what they called the nicest room in the hotel. It was a very large suite complete with a very comfortable king sized bed (two twins pulled together), big bathroom, great decor and two balconies facing streeside.... more

The Grand is a very nice clean friendly place to stay. Great public areas and very nice rooms. The hotel is a little outside the main tourist areas (about 10min walk) but located right along the Arno River. Staff was friendly and helpful. Food was excellent at the hotel. Rooms were large and comfortable. I have stayed at the Westin... more

We recently spent 3 nights in Florence after a few days in Rome. The service from the staff was outstanding. The consierge provided us with great recommendations for restaurants and tours and the housekeeping kept the rooms meticulous. The breakfast buffet every morning was great and the staff were very attentive and helpful. We also found the location close to... more

We had an absolutely lovely two room two bath suite with an excellent river view. The staff was gracious and accommodating, and the restaurant delivered as promised. I have no complaints. more

I always think it's helpful to know who is writing these reviews - so, here it goes: my husband and I are in mid-late 30's, travel frequently for work (stay in Hiltons, Marriotts, etc.) and like to splurge on nice hotels too. We used a mix of Starwood Points and cash to pay for this hotel. We loved it here... more

My husband and I were here in the beginning of May. First of all, it is an excellent location - within walking distance to everything and right on the Arno river. The room we had booked was beautiful, we were offered to upgrade to another room that was even more beautiful so we took it. We had double windows that... more

I stayed here with by spouse and two young boys on a recent trip to Florence. We originally booked two rooms at the Westin Excelsior just across the Piazza Ognissanti, only to discover upon arrival that we had been "bumped" by the Chinese delegation attending the G8 summit. In lieu we were offered upgraded accommodations at The Grand Hotel along... more