This hotel is absolutely beautiful, and located right across the street from the river with all the gorgeous bridges. It is very conveniently located. We walked to every major site in the city. The "Winter Garden Lobby" is truly spectacular with it's stained glass ceiling arched corridors with marble columns and piped in music. It's perfect for a night cap... more

We booked this hotel via SPG, and upon check-in were upgraded to a beautiful suite. They had it in their system that it was our honeymoon, and a bottle of champagne, roses, and a congratulatory note from the manager were sent up to our room shortly after we were unpacked. The location and hospitality of this hotel was really second... more

We booked the hotel at the last minute and got an expensive (420 Euro) room that was VERY large and plush, but with no view--it was on a small courtyard or large frescoed lightshaft, depending on your point of view. While I would have preferred a room on the Arno River, which is next to the hotel, this was very... more

We stayed at the Sheraton Grand Hotel in Florence for 3 nights in March 2007 using Starwood points; otherwise, we would not have been able to afford the room. I am not sure what I reserved but our room was at a top floor with two balconies overlooking the Arno and the areas behind it. We couldn't have stayed in... more

Stayed here three nights as part of a tour of Italy and found it to be a fairly nice, elaborate haven in the hectic city of Florence. After walking the city's narrow streets, it was relaxing to return to this hotel percehd along the Arno and facing a square. My main squeeze and I were fortunate to be assigned a... more

I stayed here in the hot summer of 2006. It was a very nice hotel and close to a majority of everything. The rooms were among the biggest I've stayed in through my stay in Italy. I spent 3 nights here. The rooms were very opulent with huge canopy beds. The staff was very friendly, especially the Conceirge. They reccomended... more

This is one of the best hotels I've stayed with, and by far the best in Europe. No wonder it got world's best service from TA members! I stayed at the Grand for 4 nights in Feb 2008 with my wife. We were upgraded from a standard room to premier room, which was very nice and has that wonderfull... err... more

Fantastic location beside the Arno River. Ensure to ask for a room with a view. The square outside at the weekends has a market and you are only ever 10-15 minutes walk to all the sites. The hotel is dressed head to toe in traditional furnishings and drapes. The staff were very helpful and helped with making reservations for restaurants.... more

We stayed there for a short winter break and had an excellent stay. They upgraded us (family with 9-year old) to a "Junior Suite" which worked out fine. We could see the duomo from our window. Comfortable room, well maintained. Friendly staff. Good price. Excellent included breakfast, which is unusual for an Italian hotel, but get a capuccino/espresso rather than... more