We only ended up here because the hotel Roma had overbooked (see Roma review). We had got the original booking cheap and Roma re-booked us here with a free breakfast we had not ordered. the room was small but fine, the location is about 1/4mile to the cathedral, really central. But the lighting throughout the hotel is dim. Check out... more

We had to wait to check-in even though we were the only ones in Recepion, Reception was dark and uninviting, Recepion and Cashiers were having a heated argument and were not interisted in checking us in. When we eventually got checked in, we were taken by the porter (who during the whole stay was the only friendly person we met)... more

My husband and I spent four nights in Florence as part of our 2 week trip to Italy. We were surprised that the hotel was so close to the train station. Some may find this a "good location" , we did not. The hotel lobby was dark and dreary (their response is that it is "Classical" ) The staff was... more

This was the only large hotel we stayed at during our stay, and we ended up missing the small bed and breakfast feel while staying here. The staff wasn't that friendly and when we found we did not get a terrace as requested, they were not apologetic or ready to adjust the price or move us. I felt 220 Euro... more

I booked the room before reading various reviews of the hotel.... dark, creaking, rude and imperious staff etc. and I nearly cancelled. Thank goodness I didn't as our stay at the Baglioni can only be described by superlatives. The hotel is a haven of traditional comfort and design backed up by highly professional service in a rapidly changing and often... more

I stayed at the Baglioni for five days and could not fault the service or the surroundings in any way. I had a twin bedded room which was very large and the bathroom was beautiful. Clean sheets and towels evey day. The restaurant is on the fifth floor with the most amazing views of the city. Also the most beautiful... more

A grand, classic, dark-wood hotel with bags of character. We enjoyed a 3 night stay as part of our honeymoon. Paid a bit more for a Junior Suite (room 403) and well worth it. No balcony but separate bedroom and sitting room, luggage area with slippers/bathrobes. Very clean and we enjoyed the indulgence of the daily change of bed linen,... more

This is a grand hotel in the old style (built 1903) and there are some airs of Fawlty ower about it (eg no lock on the bathroom door). But overall we had a very plesant stay and despite being right by the railway station (very handy) it was very quiet and the staff were very attentive and friendly as well... more

Hotel Baglioni is close to the train station and everything else. The strongest issue for us was the fact that the air conditioning in our room wasn't working very well and it was on average 95 degrees F each day that we were there. It made it quite difficult to sleep and get refreshed. We had overheard others in the... more