We booked our hotel through Holiday Plus. We thought we only had to purchase breakfast - 20 euro each, but when we arrived were told we had to pay 40 euro each for dinner and 20 euro for breakfast each. I agreed (foolishly) thinking it would be similar to our stay the night before at the Great Western in Lucca.... More

Had a three day stay but very disappointed with this Hotel. Booked via laterooms.com who really should have promoted this hotel for really what it is. It certainly is not 4* and should not be rated as such. The hotel is basic and needs a complete makeover. Rooms are not particularly clean and got bitten regularly by mosquitoes. No cups... More

Not sure what the deal is with Golden Tulip however their inconsistency scares me. The hotel is literally falling apart I would not recommend it to anyone, our room was terrible and we all got bitten up badly. The air condition didn't work and the WIFI only works in the main lobby. The guy at the front desk was always... More

Take advice, do not go in this hotel. I do not know how to describe my stay there. I have spent there 3 nights wih a large groups more than 30 and all of them were dissapointed, Terrible smell in a room, frig was not cleaned of rest food, water in toalete very loud almost 120 db, water in bath... More

Last night in Florence and needed to be close to the airport for an early morning flight. Requested an iron and advised irons are not allowed in the hotel. Rate included breakfast starting at 7am. We needed to depart at 6am. Asked if we could simply get coffee before leaving and advised "no coffee". Bathroom plumbing and toilet did not... More

During our accommondation in Golden Tulip Hotel THIEVES entered into our room when we were sleeping and stole all our money. The hotel had neither cameras nor security. To make matters worse, we could not find somebody in the hotel speaking English in order to report it to the police. Even the receptionist didn't speak English. Our vacation in Italy... More

Stayed here the night before departure to ensure ease of making a 7 am flight. It was quiet, good AC, lovely bathroom - all very clean. The bartender was congenial and gave snacks with generous pours. Excellent drink values and overall room value. There were two tour groups (Spain and Japan) who had set menus in the restaurant, but almost... More

the outskirts of florence are grotty. no where to go in evenings, but this was not a problem as we used it as a base to go into florence and it is easier to drive to a hotel outside. bus is quick into centre. hotel is not 4*, the food is appalling as is the furniture and decore. as there... More

I stayed here last year over New Year's. While it is close to a bus that takes about 20 minutes to reach the city center, there is absolutely nothing of interest in the area. There were hardly any restaurants in the area. Also, when you ride the bus into town, the bus stops at the Santa Maria Novella Station which... More