The hotel is a good standard, with friendly staff. We had a luxury double room overlooking the square. The square is large and has recently been smartened up in a refreshing, attractive, modern style and pedestrianised, which is lovely day and night. One evening we had a guitarist (possibly student) playing soulfully and it was wonderful to leave our bedroom... more

An above average city centre hotel with absolutely charming and helpful staff. Rooms were a really good size, clean and relatively up to date. The hotel is superbly situated minutes from the main attractions. The pedestrianised square in the front of the hotel is perfect for kids to run around on and get some fresh air which is hard to... more

We recently returned from a two-week trip to Italy. We were very pleased with our stay at the Grand Minerva. I had been a little apprehensive after reading the comments about the Piazza Santa Maria Novella and its sleazy inhabitants. The Piazza is clean and the people we saw "hanging out" there appeared to be local young people and tourists.... more

This really was a perfect base for three wonderful days in Florence. Great staff, INCREDIBLE breakfast, rooms big enough for 3 people (clean, comfortable), and in such a great location that meant we could come and go during the day. The ability to return to the hotel at no trouble was really invaluable when we needed a rest, bathroom, hat,... more

This was a great hotel with everything it is built up to be. the rooms are spacious and large. The staff is friendly and accomodating. It is in the heart of Florence so you can walk to sites and nearby restaurants. We enjoyed the swimming pool. The internet service is great. The buffet breakfast is excellent. I would highly recommend... more

This was my 4th time to Florence. I never stayed at the same hotel or B&B in Florence as I always found something rather disappointing. Grand Hotel Minerva left me and my spouse with a fond experience. Excellent location - very convenient location yet quiet. 5 mins from the train station and high streets. The staff were very helpful and... more

Pros: 5 min walk from train station. Close to bus station. rooftop pool!. very spacious room. Clean. Great breakfast buffet. friendly & helpful staff. free internet access (however, only 2 computers in hotel lobby. Right next door to S. Maria Novella. Cons: Not by the river Arno. noise issue from the Piazza S. Maria Novella. Good restaurants are a short... more

Wow. The staff at Grand Hotel Minerva went out of their way to help us. We ended up in Rome with a list of things we wanted to do but no reservations or idea where the places were. Before we even got to our hotel room, the concierage asked if they could make reservations for us and even outlined on... more

We spent several nights here in December 2008. The room we were originally assigned was awful - awkward layout, one high window you couldn't see out of, multiple awkward steps, puny closet - awful. We were using AmEx points. We asked for something better and for a relatively small fee - 20 euros a night I think - we got... more