Perfunctory service at best, bordering on surly. Incompetent front desk. Terrible service, almost caused us to miss our flight. The message light on room telephone was flashing. I asked the front desk how to retrieve the message (there were no instructions in the room on how to retrieve messages, or for that matter, how to even reach the front desk).... more

On arrival we were escorted to the garage and our boot was opened and cases removed before we got out of the car! Very helpful and friendly staff throughout our stay and couldn't do enough for us. The room was lovely, spacious, clean and very comfortable and the balcony was an added bonus that we didn't expect. Breakfast was of... more

Have recently returned from a week long trip to Florence. Had pre-paid for Hotel Londras based upon the reviews here and regretted it from day 1. Reception staff was unhelpful and fairly miserable. Had asked the concierge for advice regarding areas for shopping and was told to go 'downtown like the other tourists' Hotel staff were very rude, short and... more

Very nice hotel, excellent service, friendly staff. Well located in the center of Florence. We enjoyed our stay immensely thanks to the staff. more

I had booked 2 rooms for an overnight stay in Florence. When the valet took me and my husband into our room the curtain was hanging off the rail making the room look shabby in the least. However, he said right away that the hotel knew about it and it would be fixed soon. After our afternoon in Florence I... more

The Londra is clean and well maintained. It's modern, and a generic style that could be anywhere. The name, French posters, new age music, etc. reinforce this. The Londra is fine as a comfortable place to stay. It doesn't have 'character', which could be a plus or minus. The breakfast buffet has a wide choice and is of good quality.... more

Hotel Londra is one of the nicer hotels located near the train station. It is located on a side street and it took abt 10 min to walk from hotel to station. We managed to walk to everywhere in Florence (duomo, accademia and uffizi, ponte veccchio etc.) There is a supermarket after you exit the train station which is good... more

This hotel was really excellent. The room was comfortable, the public areas pleasant, and the breakfasts excellent. The staff were very friendly, too. Location ideal especially if travelling by train as we were. more

We were lucky to get a room on the second floor where the rooms were newly refurbished and very clean. We had heard that other floors had older rooms which were very tired and not so clean. Beds very comfortable and clean. Shower was rather small but there was plenty of hot water and plenty of towels. Breakfast was fresh... more