This hotel stay could have been a very good experience except for lack of any hospitality from the afternoon/evening front desk person. It was not a welcoming experience at check in. We were given our room key and number and directed to the lift around the corner. The clerk did not ask if we would like the key for the... more

My wife and I stayed for four nights at the Malasipna hotel during our tour of Italy. We stayed in hotels in Rome and Venice as well, as part of our package deal. Two of the three people we interacted with were the most rude I have experienced in all of my travels in the "hospitality" industry. Had I not... more

The hotel is quite nice and located almost in the heart of the city. The staff in nice and friendly, except the bellman that behaved in a strange way and didn’t allow us to use the lift though he was alone in it. The hotel was overbooked when we arrived, so we had to spend the first night in a... more

We stayed three nights in Florence at the Malaspina Hotel. We were very happy with the hotel. It is clean, quiet and small. The location is not ideal, but good. The neighborhood is fine, but distance from usual attractions is a little inconvenient. It is easy walking distance w/o luggage from the train station (although we made the walk with... more

Stayed 4 nights at Hotel Malaspina. Felt that the room and bathroom were clean. Some may not like the location as it is not next to the train station but that was a HUGE plus for us. The location was ideal because it was situated on the corner of a lovely little park and away from tourist central. The breakfast... more

Stayed 7 nights at this hotel, our double room was comfortable but generally too warm and the A/C didnt work. Other than that the room was fine with a TV, mini bar, phone and en suite bathroom. Breakfast choice was limited to cereals, croissants, pastries, ham and cheese and my partners favourite chocolate spread!! You could get boiled eggs but... more

I did not like this hotel. Staff was not friendly. There is no hotel bar, lobby is extremely small. The room was not cozy, tile floor, cheap furnishings, decor. Bathroom outdated and very small (but full size tub). Electrical outlet in bathroom did not work, mini bar was broken, phone would not make outgoing calls, wireless internet didn't work. All... more

Nice Hotel and clean and comfortable. Breakfast was also good - very expensive in Florence though at the minute so beware. more

We stayed in Malaspina Hotel for 3 nights in late Sept, early Oct, Upon arrival reception staff were courteous, unfortunately this was the only time during our stay that we received as much as a 'Hello'. They seemed at all other times to be totally dis-interested in their customer and their work. Hotel is situated approx 12 mins from central... more