This was the second stop for myself and four friends enjoying a two week tour of Italy from South Africa. Having already realised from our first hotel that the Italian hotel grading system appears hugely different from that in South Africa - De Rose Palace was still quite a shock to us. To give you an idea, this would be... More

Me and my husbund have been in Florence from September 28th to October 2nd. Florence is one of the most beautiful city in Italy and this hotel made our experience more exciting. The hotel gives you all the comforts you need. The staff is nice and friendly, the room was very comfortable and clean. Each morning we could enjoy a... More

I have traveled many years for business and pleasure and I would put this hotel way on the bottom of the list. The room was good and was clean, but the staff was indifferent, unresponsive, uncaring and basically I felt that I was burdening them if I asked them anything, like if the air conditioning was working (it wasn’t), where... More

We stayed for 3 nights in this hotel. Unfortunately, it fell short of our expectations. Definitely not a four- star hotel! Upon checking in, the man at reception immediately told us to write an excellent review for De Rose Palace Hotel. We thought we would do so, but sad to say, the room was dark, the bathroom was dirty and... More

4 star? I don't think so. Staff was pretty rude and the room had a funny smell. The breakfast in the morning was very limited and in a small room downstairs. I usually don't write negative comments, but the staff seemed bothered we were there and many were rude. The location was good. Short walk to Arno and the sights,... More

I was surprised to see some of the strong negative reviews of this hotel. We stayed at De Rose Palace Hotel in August 2011 for three nights and found our experience to be quite pleasant. Our room was clean and comfortable, the staff was accommodating and always available. American coffee in the morning was pretty good and the breakfast was... More

Hotel was located in a quiet area next to the Arno river. It is easily walkable from the train station. It is about a 15 minute walk from the Doumo and Uffizi museums. Our rooms were clean and comfortable. The continental breakfast included fresh croissants and hot drink (one per person), but no fresh fruit. Free WI-FI! No complaints. More

I am thankful to MakeMyTrip for booking this hotel for me and my family in Florence during the last leg of my Italian vacation . We were all so impressed by the ambience of the Hotel , the decor , the cleanliness, the hygiene and of course the nice disposition of the gentlemen at the reception. Breakfast was modest for... More

The hotel was dirty and shabby, it felt like I need a hose and wash it from top to bottom. The bed had hairs on, the walls had remains of mosquitos, and we found a bug in the bathroom. it was the worst experience in a hotel ever! And of course, I won’t forget the incredibly rude staff! We had... More