Have just returned from staying 4 nights. Although the hotel was clean and comfortable I would not rate this as a 4 star hotel. I had booked a twin bedded room and on arriving was given a double. When I questioned this I was told that they would pull apart the beds tomorrow thus giving us an extra inch and... more

Please, beware of this hotel. My husband and I booked this hotel for July 2009 because we thought it was a good deal for 4 star hotel. After telling our friends and family that have lived in or spent a lot of time in Florence, they warned us of how dangerous this area is. We quickly called our booking agent... more

To anyone visiting Italy for the first time please remeber it's NOT the United States. What you get for 4 star there is not the same standard your going to get in Europe. This hotel was very clean. Our room was cleaned everyday. The linens and bathroom were always very clean. The room and bathroom was a little small if... more

My partner and I visited Florence between 23rd to the 29th of August 2008 and was booked into the Diplomat Hotel. The only thing that was good about this hotel was the location - it was just next to the main train station in Florence, the Santa Maria Novella station. I regretted not reading through the reviews of this hotel... more

This hotel is perfect for visiting the highlights and is very near the train.. As for the hotel itself it was too hot, the rooms were a little small but good for the price and time of year, the bathrooms good. The staff were not very helpful and don't seem to smile at all. I thought the food was poor more

We had requested a superior twin room, but were sent to a tiny double room on the fifth floor next to the breakfast room. We asked to be moved and were dismayed at the treatment we received by the reception staff. We were eventually moved to a twin room in the other part of the hotel. Although Florence is beautiful... more

We stayed in this hotel for 3 nights last week. The hotel was absolutely lovely, wonderful location for exploring the city, the room was spotlessly clean and beautiful. The staff could not have been more helpful - I hurt my ankle and they were so, so helpful and very concerned. The breakfast was a great buffet selection - kept us... more

Given room withsmoke smell. Moved to a second room where there was crack under stool so flooded bathroom. Man came up and said to move to new room but offered no assistance in helping to move, which we had to do in the dark. Third room had no shower door and we got bed bugs the last night of our... more

We were booked by Hotelconnect into the Hotel Ambasciatori but on arrival were informed that we should book into the Hotel Diplomat along the street. Not a good start. They assured us that they were in the same group and that breakfast would be in the Ambasciatori. Breakfast was fine although once you had left your table to go to... more