Wow I have travelled to over 42 countries world wide and this is my worst by far. Stayed here as Expedia did a royal F up and booked me into this hotel in error as I should have been three floors lower down in the same building ( all with no lift). Arrived at 6PM in the middle of Pitti... More

We arrived in Souvenir Maya, after climbing the three floors of steep stairs, stained and littered, creating an initial poor impression, we then had to track down and wait on the 'proprietor' to finally let us into our rooms. What disappointment, the rooms were tired, with torn and faded décor, they did have beside lamps/fan/ fridge and mini safe but... More

My husband and I booked Hotel Giovanni at the first place. Within 24 hours of arrival, we received an email from Hotel Giovanni saying that one of their guests was not feeling well and have to stay extra nights. Hotel Giovanni send us to Hotel Souvenir (which is approx 10 minutes away - further from the center). The staff at... More

We didn't read any reviews first we just booked online. The place it filthy and the bathrooms look like something out one of the Saw movies. We had a shower in the middle of our room which was just odd. They claimed to have air conditioning but it was just a fan so we slept with the window open and... More

Because I read all of these reviews, I knew I needed to call ahead and let the hotel know when we would be arriving so that someone would be there to check us in. The guy that checked us in could hardly speak English and was not helpful. The shower worked fine and the bed was comfortable enough but the... More

Arrived with my luggage and had to bring them up what seemed like 8 flights of stairs. Rang bell and knocked on door for an hour. Finally had to go to another hotel in the building to see if they could get in touch with the owner. Finally got to my room and it was dirty. Bathroom in the room... More

As a student and having booked this hostel for 3 of us to stay cheaply in Florence, I wasn't expecting a fantastic hostel but I was truly shocked at the state of the 'Hotel' Souvenir. As soon as we arrived, it was clear that there are serious issues in this 'hotel'. We had to wait about 45 mins until someone... More

Don't mind basic - but when bathrooms dirty and no loo-rolls for over 24hrs , not acceptable. Nobody on the desk except to sign you in ,so no one to complain to . Shower in room but didn't work. Charging the same as far better pensionnes in same area.

I booked a room at the Hotel Souvenir through [--] on 17th May 2006. Upon arriving at the hotel the staff looked at my booking confirmation (printed at the time of booking) but couldn’t find me a room to stay in. After waiting in the hotel foyer for around 90 minutes the staff tried to take payment for the room... More