Excellent location. For us, in the outside rooms on level 1, it was a mosquito-infested nightmare. Walls covered with swatted mosquitos testify to this. Bites to prove it. Heating remotely controlled by the hotel and inadequate. Tourism taxes demanded in cash (Ok), but receipt only given when demanded (just as well, as they then claimed we had not paid on... More

The hotel is in an ok location - close to great markets and situated on a pleasant square and more traffic free than the rest of Florence. However, it is a 15 minute walk into the main square. The staff varied in their helpfulness. We encountered a lovely lady on our first day, a helpful staff member on night duty... More

I stayed with my wife and son(11years) for 1 night on 10th October. We reached the hotel around 7.30 am from Paris by train. The guy at the reception was extremely rude. Their check in time was 2pm and when i requested him a couple of times that I was there only for a day and had to go for... More

This is a very pleasant, conveniently located hotel on the Piazza della indipendenza with good bus service. It is on a blocked street so traffic is not much, but it is located across the street from a park and playground which was in use until after 1 am and was very noisy. The hotel is known for being quiet, but... More

Had reserved 2 rooms. The manager/owner asked if I spoke Italian and I said yes. He then gave me a lengthy explanation of the location of the rooms. When I tried to confirm that the rooms, although starting with different numbers, were on the same floor, he said in a very condescending tone "I thought you said you spoke Italian,... More

My husband and i stayed at this hotel from Sept 27 to Sept 29th. It was a breeze finding their location from the train station and only less than a 10 minute walk. Not like other reports on this hotel, the staff were very accomodating and quite friendly. I guess people will treat you the way you treat them!!! We... More

This hotel is a marginal 2 star (could be considered a dump in other circles) AC is controlled by the front desk, and in one of our rooms it was inop. Seems the management doesn't fully understand that part of air conditioning is a blower that needs to run when the unit is on. Even after manually checking the unit,... More

The room was large and on the first floor. When everyone would come down for coffee they sounded like they were in the bed next to you. Our AC was broken and the staff refused to believe us. We slept in a room full of blood thursty mosquitoes only to bring the temp down to about 90 degrees with the... More

The hotel itself was lovely but it was let down by the charge of the safe (charge per day) and also when they 'looked after' our luggage once we had checked out of the hotel on our last morning. The manager said that this was a 'low cost hotel' so I should expect the charges. I hadn't booked a low-cost... More