We spent three nights in the Florence Hilton Metropole recently and completely enjoyed the experience. While the hotel is a standard Italian Hilton (comfortable, clean rooms and beds) we were particularly impressed with the helpful and considerate staff. Many went out of their way to do not only what we asked but also what they felt we'd need and enjoy.... More

The staff is very friendly and accommodating, and even assisted with trip planning for a tour bus to Sienna/San Gimignano/Tuscan Vineyard (which I highly recommend). The room was modern and very clean, and the view of Florence from the window was picturesque. The 15-minute shuttle to the city was not a hindrance at all, and it actually gave me an... More

Nice hotel, a little away from city centre but doesn't matter as it's close to motorways and was easy to drive to, park in secure basement and use free shuttle to go to city. although the so much advertised whirlpool that was one of the reason we booked in was out of order and we deserve some type of concession... More

Room and bathroom both on the small side, but nice toiletries and firm mattress, so we had a good night's sleep. Breakfast items are all right, but the coffee tastes terrible (ask for à cappuccino and they will brew one for you); moreover, tea water is lukewarm at best, so you will have to ask for boiling water. Scrambled eggs... More

The shuttle service was perfect for getting to Florence. Extremely nice and clean, worth every penny. Florence was a wonderful city and the staff was willing and able to help us see what needed to be seen in Florence. I would return to this hotel in a heartbeat. We experienced a couple of duds on our 10 day trip to... More

Celebrated our 30th Anniversary. Was able to communicate via email directly with Leonardo Tucci the front desk manager - he helped arrange a driver and made sure that our part points, part paid reservation was handled seamlessly. The shuttle bus was dependable - although we did use taxis (roughly $20 USD fair each way) to Florence. I am a Diamond... More

Stayed here for 5 days. It is a quiet hotel about 15 drive minutes to the center of the city. Rooms were small with comfortable beds. There was mould on the walls and the floor of the bathroom and on the surface of the exposed cooling system of the air conditioning. The food variety at the buffet breakfast was limited.... More

The hotel is very nice and the staff was helpful. The lounge had very limited food selection but had a good view of the city. The elevators are very small - takes very long time to go up to the rooms and down to the lobby. The hotel is far away from the city but there is a shuttle bus... More

Stayed there for 3 nights.got an upgrade to executive room for an extra € 25 per night very good service.hotel is very quiet.only negative thing to say about it is the restaurant.their a la carte dining is very limited.if it wasn't for the sports pub next door,you would probably struggle to find something to eat.