This is my second stay at Hotel Hermes. Nothing much has changed. The rooms are still clean and the hotel still provides you with a decent stay in basic accomodation. It was summer this time and Patricia had provided us an air-conditioner in our room which really provided us with cool relief. It really felt like I was coming home... more

As we were on a tight budget but wanted to make the most of the two nights we had in Florence, we chose Hotel Hermes for the price and location (across the street from the train station). Patricia answered my emails promptly and offered to make reservations for the Uffizi and Acadamia for us (doing that over the internet can... more

Patricia and hotel staff made us feel very welcome. Rooms were always clean and comfortable. Great value with excellent location steps from main train station. Could have better/larger bathrooms or place to store items since private bathrooms showers soak most of the bathroom. If you are looking for a no frills hotel with a great location at a great price,... more

Incredible welcome by Patricia she is very helpfull giving informationand directions on how to move in Florence. Simple forniture in the room but with TV, AC and very very clean thanking Rosi. Good position in the city center: only few seconds walking distance and you' re in the Santa Maria Novella station and also is very easy to reach by... more

My parents just came back last week from a trip to Italy. While in Florence, they stayed in Hotel Hermes. Ever since they came back, they have been telling me about Patricia. They told me that Patricia is one of the most wonderful people they had met on their trip. Patricia’s hospitality had started much before my parents had arrived... more

The Hotel Hermes is in a great location - directly opposite the train station, it's a 2 minute walk with your case which is ideal! Patricia was probably the most helpful person we found in Italy. We were only staying for a night and she immeidately gave us a map with highlighted attractions and recommended a route to walk to... more

I spent a total of 12 nights at the Hotel Hemes this August, and I wanted to say that I found it fine. Though I had a room facing the street, with the windows closed, I was not bothered by street noise even though it is just down from the central train station. The room was kept clean, and the... more

We stayed here on the basis of positive reviews and weren't disappointed with the service - Patricia responded promptly to all emails, made bookings for us and showed us exactly where to go to maximise our time. The hotel is close to the train and bus stations which is convenient. Breakfast was basic but fine, and was different every day... more

Hermes. Where to start. Sigh. The worst part of our 2 week trip to Italy. Now I don’t want to dump on the hotel, but I find the reviews here misleading. Perhaps this’ll help others in managing expectations. When we got into our room, there was no AC, only a 9 inch fan and no bathroom. There was a bidet... more