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Hotel Universo

3.0 of 5
Piazza del Giglio 1, 55100 Lucca, Italy
Hotel amenities
Hotel Universo
Ranked #33 of 63 hotels in Lucca
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298 reviews from our community

Traveller rating
    83
    118
    54
    26
    16
See reviews for
Families
29
 
Couples
140
 
Solo
15
 
Business
16
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 13 May 2013

This hotel has a great location; close to stores, the wall, the train station and the opera. However, that is really the only good thing I can say. We were with a tour group and each of the others in our group shared stories about their bathrooms. Toliets not working, no hot water, etc. Our shower was in the middle... More

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See 3 more reviews by Dunedin34698 for Lucca
Macclesfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 13 May 2013

We have just arrived home after spending three nights in Lucca at the Hotel Universo. Good location except when they were setting up a youth event in the piazza. Men spent all day putting up stands etc. and they worked until midnight with generator noise keeping us awake. In the morning activities started just after 8 am with loud music... More

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London, United Kingdom
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 13 May 2013

A grand old hotel in Lucca, which is an under-rated city in Tuscany. It may not have the Piazza del Campo of Siena or the Ponte Vecchio but it's a lovely town well worth a stop. The Universo is perfectly located on the edge of two of Lucca's main squares & I see some of the other reviews talk about... More

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nova scotia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 7 May 2013

We really enjoyed our stay at Hotel Univero in Lucca. We arrived very late as our plane was late and we drove there from the airport in Rome. We found the staff welcoming and helpful,and they continued to be so on or stay and even after we left as our luggage had been lost during our teip from Frankfurt. The... More

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Galway, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

The location of the hotel is ideal. I looks better from the outside, while the inside, though pleasant, is a little the worse for wear. It is clean, but the carpets etc are worn. The reception staff were helpful. The rooms also need a major uplift. They feel as if they were last re-decorated twenty years ago,

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Bath, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 20 April 2013

Couldn't wish for a better location to explore beautiful Lucca, the hotel itself needs a little tlc although rooms are clean, breakfast was basic self service but adequate. Hotel bar never seemed to be open, but there are plenty of bars and restaurants within minutes of the Hotel. My only gripe would be that there is no chance of a... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 9 April 2013

The hotel is slightly tired, but has a charm all of its own. My wife and I styaed here two nights in October 2012, in a quirky room which was well appointed. We don't like branded hotels, so this well located Italian owned hotel was just right. We didn't breakfast here, which looked pretty basic, but wanted a central location... More

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See 2 more reviews by Paul W for Lucca
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 April 2013 via mobile

Hotel Universo is a grand hotel, spacious rooms and clean. Good location, easy walking distance of train station, just be careful to come through the right entrance of this gated city. Staff pleasant and helpful. Only one English station on the tv but what do you expect. Breakfast ok and included in the price.

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cardiff
2 reviews
4 of 5 stars Reviewed 1 April 2013

Good location. Nice clean rooms. Good housekeeping and cleanliness during stay. Breakfast ok. Most reception staff helpful. Warm and comfortable. No bath but nice shower. No English tv channels. Quiet room although could hear people walking around above and snoring due to adjoining door but didn't disturb us for long. Would stay here again.

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Lucca
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 15 March 2013

Hotel Universo is ideally placed in the truly delightful city of Lucca. It stands right in the centre, alongside two spacious piazzas and opposite the superb Ducal Palace on one side and the gracious, Giglio Theatre on the other. All of this lovely old walled town is within easy reach on foot from Hotel Universo. The staff are kindly courteous.... More

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Review collected in partnership with Easytobook.com

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Hotel Summarization (Beta)

What travellers say

  • Train station(8)
  • Very good(5)
  • Quiet room(3)
  • Great location(3)

Additional Information about Hotel Universo

Address: Piazza del Giglio 1, 55100 Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar/Lounge Business Centre Free Breakfast Pets Allowed Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#7 Business Hotels in Lucca
#12 Romantic Hotels in Lucca
Price Range: £
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more   less 
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Also Known As:
Universo Hotel Lucca
Universo Hotel

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Hotel Universo
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