We have just arrived home after spending three nights in Lucca at the Hotel Universo. Good location except when they were setting up a youth event in the piazza. Men spent all day putting up stands etc. and they worked until midnight with generator noise keeping us awake. In the morning activities started just after 8 am with loud music... More

A grand old hotel in Lucca, which is an under-rated city in Tuscany. It may not have the Piazza del Campo of Siena or the Ponte Vecchio but it's a lovely town well worth a stop. The Universo is perfectly located on the edge of two of Lucca's main squares & I see some of the other reviews talk about... More

We really enjoyed our stay at Hotel Univero in Lucca. We arrived very late as our plane was late and we drove there from the airport in Rome. We found the staff welcoming and helpful,and they continued to be so on or stay and even after we left as our luggage had been lost during our teip from Frankfurt. The... More

The location of the hotel is ideal. I looks better from the outside, while the inside, though pleasant, is a little the worse for wear. It is clean, but the carpets etc are worn. The reception staff were helpful. The rooms also need a major uplift. They feel as if they were last re-decorated twenty years ago,

Couldn't wish for a better location to explore beautiful Lucca, the hotel itself needs a little tlc although rooms are clean, breakfast was basic self service but adequate. Hotel bar never seemed to be open, but there are plenty of bars and restaurants within minutes of the Hotel. My only gripe would be that there is no chance of a... More

The hotel is slightly tired, but has a charm all of its own. My wife and I styaed here two nights in October 2012, in a quirky room which was well appointed. We don't like branded hotels, so this well located Italian owned hotel was just right. We didn't breakfast here, which looked pretty basic, but wanted a central location... More

Hotel Universo is a grand hotel, spacious rooms and clean. Good location, easy walking distance of train station, just be careful to come through the right entrance of this gated city. Staff pleasant and helpful. Only one English station on the tv but what do you expect. Breakfast ok and included in the price.

Good location. Nice clean rooms. Good housekeeping and cleanliness during stay. Breakfast ok. Most reception staff helpful. Warm and comfortable. No bath but nice shower. No English tv channels. Quiet room although could hear people walking around above and snoring due to adjoining door but didn't disturb us for long. Would stay here again.

Hotel Universo is ideally placed in the truly delightful city of Lucca. It stands right in the centre, alongside two spacious piazzas and opposite the superb Ducal Palace on one side and the gracious, Giglio Theatre on the other. All of this lovely old walled town is within easy reach on foot from Hotel Universo. The staff are kindly courteous.... More