The Napoleon is on a very busy road and just a short walk of around 10 minutes to Lucca town. Free parking onsite. Staff on reception were great - very nice and helpful. Our room was bright, well appointed and clean with a good sized bathroom with shower, hairdryer and bidet. Breakfast was simple cold buffet style with cereals, fruit... More

We got the last room and the man at the desk was SO NICE. Great breakfast, bikes to use, SO HELPFUL, nothing can beat great service even if our room was small for 4 of us, and loud traffic noise, and a bit stuffy, air conditioning stopped working at some point. The location is outside the walls, but close to... More

Conveniently located for the 'old town' with ample free parking. Comfortable rooms if not rather dated by today's standards but the level of service and friendliness of the reception staff was exemplary. Within easy walking distance to the walled city with its many attractions and fine restaurants. As reported by other reviewers, the breakfasts are plentiful and served in a... More

We stayed at this hotel for one week and can fully recommend. It is a ten to fifteen minute walk to town.The staff were very helpful and did everything they could to help us when asked.The buffet breackfasts were brilliant and kept us going for the day.Rooms spotless.

We stayed at this hotel for 4 nights and I can recommend it. It is only 10-15 min walk to the town centre and to the bus and train stations. Rooms are very clean and the buffet breakfast is excellent with a wide choice of drinks and food. Reception staff are very friendly and will do anything to help you.... More

We got this hotel at a very reasonable price and were absolutely delighted with the hotel. The breakfasts were to die for and kept us going until dinner at night. The staff were extremely friendly and couldn't do enough to help you. The rooms were spotless and the sheets and towels snowey white. The hotel is about 10/15 minutes walk... More

Hotel is OK for a short stay but the rooms are small and refurbishment is taking place slowly. Our hire car had a full tank of petrol syphoned off in their supposedly safe parking area. The hotel staff were less than sympathetic. No help at all in reporting the matter to the local police. I am left feeling this is... More

We stayed in this hotel for one night. The hotel was outside the city walls which were approximately a 10 minute walk away. The hotel was easy to find (on a main road) & had a free parking area at the back. The check-in lady was very friendly & cheerful. We had a room at the back of the hotel... More

After a horrible experience in Florence my wife an I took an unplanned trip to Lucca. What was originally planned to be a day trip turned into a 3 night stay that still felt too short. We arrived in Lucca by train with no reservations. We went straight to Hotel Ilaria but they were completely booked. The woman at the... More