Personnel were impatient and unfriendly. Breakfast was supposed to be served until 10 and they started clearing everything out about 15 minutes early. Felt bad for folks coming in at 10 till. Bed was like a hard box. Room was dreary, but clean. We called for something in the evening. Some security guard answered the phone and said no one... more

After a week experiencing some fairly mediocre accommodation in Tuscany what a treat it was to walk into the NH Excelsior. We were fortunate to be able to check in early and get on with our sight seeing. The reception is plush and the staff we encountered were courteous and efficient. Our room was on the 4th floor overlooking Siena’s... more

Just returned from a business trip in Tuscany and the surrounding area. Without a doubt, the NH Excelsior was my favorite hotel of the entire trip. As a single traveler, European hotels tend to provide tiny rooms with single beds and a cramped shower stall. Not the NH Excelsior: I had a Queen-size bed, with top quality sheets, a deep... more

This is my 3rd time to Siena and my first (and last) at this hotel. On my other visits to Siena I'd always been impressed by its positioning and its class. Unfortunately, this visit taught me that no matter how nice the rooms are or how well positioned the hotel is, the staff can really ruin the experience. The guy... more

The hotel was very nice, great breakfast, great location. Room was ok, nice bathroom, quality bath products.... the only drawback - when the air conditioning was on, the room smelled like smoke (we are non-smokers), dirty filter? Wifi was expensive but there were internet stations for use in the lobby (we didn't use either). We couldn't get the safe to... more

stayed in the excelsior for the first time on the 11th. September for one night. although regular visitors to Siena we were staying here for the first time. really a business hotel its location is perfect to visit the city, especially with the bus station right beside it. The manager on check-in was grumpy and very unhelpful, another guest had... more

Stayed her July as part of a honeymoon trip. We chose the excelsior as it was close to the bus station, for an early departure to another destination, and also because the price was reasonable with breakfast included. We were not disappointed at all. We walked into a beautiful and huge cool dark marble reception area and were checked in... more

We stay only 2 nights in NH Hotel Siena and we never come back ! The room is over priced, not clean, and breakfast wasn’t as our expectations! The staff has been unpleasant with us. Don’t go in NH Siena! more

Siena was probably our favourite town in Italy & a must on any itinerary of Italy.Do not let this off your radar, in favour of Florence, Venice or Rome! The NH Excelsior was one of three NH Hotels we stayed at in the course of a recent 3 week holiday. The Bus to Florence (we did a long day trip!)... more