One of the worst guest we had, but this can happens.However, unforgettable. She arrived at 8 pm. for a single night, she had to quickly visit Siena, have dinner, sleep, no breakfast in order to save money, and then she left. She expected from us also a nightly lesson about the history of our building. The room we assigned her was opened, after a complete restoration, with everything new (walls, furniture, services, ensuite bathroom, floor, doors, windows), only five months before her arrival.Our sheets are provided by the local professional laundry service, category "top class", and were absolutely in excellent condition, as for the temperature inside the room.There's heating, too, that's immediately on when the temperature goes down and also extra blankets, but I understand she had no time to open the wardrobe. We don't use carpets for hygienic reason: all inside our rooms must be absolutely washable every day.I understand the lady would walk in room without her shoes, but our floor is made on precious travertine stone, not by heated plastic. Over each sink then there's the body soap dispenser. The price she paid, she avoid to mention: 60 euros for a double room with ensuite bathroom. I heartly wish the 3 persons founded her review helpful, to visit our property and try our services by themselves.A quick visit to the profile of this "spydrteals" is absolutely helpful. Guest not recommendable at all, sorry.