We're often grumpy with hotels but this was a good choice. Location great: little of interest in the immediate surroundings but only a 10-minute walk (or 3-minute tram ride) from the main station and only 5 or 10 from beautiful walks along the lake. The rooms were smart and well-kept and the service very friendly. Breaking the golden rule, we... more

I was expecting mixed results based on the below reviews... I got a room (non-smoking, and smelt fine) on the 6th floor, and apparantly it had a lake view; if I craned my neck I could see the lake :-) One small minor minor annoyance was I couldnt get the flashy red light on the phone for messages to be... more

Having had our 10.30 pm flight cancelled, along with thousands of other travellers, we had to find a hotel for the night at the last minute! The taxi driver took us here and thankfully there were some rooms available. The hotel was lovely and the reception staff were helpful. The room was large, with tea and coffee making facilties, a... more

I have stayed many times at the Epsom and the hotel offers a great experience in a super town In particular the staff, as you woudl indeed expect in Switzerland are excellent particlulary at the front desk where they are at their very best in every way The rooms are very comfortable with a great bathroom and shower and easy... more

We had a very pleasant stay at this hotel. On arrival the receptionist at the desk Frikita (not sure if that is the correct spelling of her name) greeted us. She was so professional and friendly and this was a great start to our weekend get away. She made suggestions each day of sites to see and places to eat.... more

Very nice business class hotel in a decent area not far from the lake although a good half hour walk to the older and more interesting part of town. That said, we found some perfectly good restaurants and bars not far away, plus a Ferrari dealer on the corner so that was convenient! Hotel itself is modern, comfortable, very friendly... more

Despite paying for a double bed, there were none available and we had to put up with 2 single beds pushed together. The 'lake view' rooms which you pay more for, are all smoking rooms, which is highly unsatisfactory if you are a non smoker. There was no concierge/house keeping, just 1 person at reception who had limited knowledge of... more

We stayed for 4 nights in an executive room at the end of December. Service was very good and the room is excellent ( however the regular rooms are a lot smaller). Everything you would expect from a well-run 4 stars hotel : spacious room with great view, modern amenities( LCD, internet, espresso machine, huge bath etc). The positon is... more

My husband and I stayed here for one night. It was a great hotel. The outside area was a little scary but the hotel was nice and clean. The check in/concierge was very nice and helpful. The location was a little far from some of the big sites and the main city center but it was easy to take the... more