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Hotel Schweizerhof Luzern

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Traveller (852)
360
Panoramas (9)
Videos (2)
What is Travellers’ Choice Best of the Best?
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About

#3 of 65 hotels in Lucerne
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
In unmittelbarer Nähe zum Stadtzentrum von Luzern und anliegend am Vierwaldstättersee liegt das 5-Sterne Hotel Schweizerhof Luzern. Die Gastgeberfamilie Hauser führt seit über 150 Jahren das geschichtsträchtige Hotel mit 101 grosszügigen Zimmern und Suiten, drei Spezialitäten-Restaurants, einem luxuriösen Wellnesbereich, schönen Banketträumen und hervorragendem Service.Beim Hotel Schweizerhof Luzern übernachten Sie, wo bereits Schriftsteller, Politiker, Musiker, Schauspieler, Könige und Kaiser zu Gast waren. Tauchen Sie ein.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Hair dryer
Room service
Safe
VIP room facilities
Iron
Minibar
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Harbour View
Historic Hotel
Languages Spoken
English, French, Spanish, Arabic and 4 more
1,188Review46Q+A100Room tips

Reviews
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Marco W wrote a review 4 Mar
Zurich, Switzerland29 contributions8 helpful votes
Was here for an event held at the hotel and decided to stay overnight. A legendary hotel that lives up to its legacy, modern and very clean rooms. Impeccable service at the banquet and the hotel bar for a late night after dinner cocktail. Bathroom was clean but a bit dated, that being said, the bathrooms are gradually being remade, hence if you’re going a few months from now, that minor issue will be resolved. Will definitely stay there again. Also one of the few 5 star hotels in the world that’s still family run and not owned by some chain.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Schweizerhof Luzern, General Manager at Hotel Schweizerhof Luzern
Responded 1 week ago
Dear Marco Thank you for your wonderful review about your stay at the Hotel Schweizerhof Luzern. We're thrilled to hear that you enjoyed your stay and the event at our hotel. It's fantastic to know that our legendary reputation lived up to your expectations, and that you found our rooms to be modern and immaculately clean. We're delighted that you appreciated the impeccable service at our banquet and hotel bar. We're glad to hear that you plan on staying with us again and appreciate your recognition of our family-run establishment. We look forward to welcoming you back soon. Best regards Your Hotel Schweizerhof Lucerne Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kerenmeir wrote a review Jul 2022
Tel Aviv, Israel210 contributions63 helpful votes
Hotel's Favourite
the hotel is located right on the main street of Lucerne and overlooking the gorgeous lake. The rooms are very spacious and modern - each room is unique - we stayed in two rooms and they were different. Although the hotel is in a very old and gorgeous building, this should not fool you as the rooms are modern fitted with everything you need. breakfast is also great and so is the bar. What makes this hotel wonderful is the amazing staff - super friendly and aiming to do all they can to make your stay amazing
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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robert a wrote a review Jan 2024
3 contributions3 helpful votes
We couldn't have been more pleased. The hotel staff were very friendly and helpful. The room was spacious and clean. The location of this hotel is perfect. Overlooking Lake Lucerne and within walking distance to shops, restaurants, Christmas markets, and sites like the Chapel Bridge and Lion Monument.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Take the cruise around Lake Lucerne.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hotel Schweizerhof Luzern, General Manager at Hotel Schweizerhof Luzern
Responded 7 Feb 2024
Dear Robert A Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you thoroughly enjoyed your stay at our hotel. It's wonderful to know that our staff's friendliness and helpfulness, as well as the cleanliness and spaciousness of your room, met your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Kind regards Your Hotel Schweizerhof Luzern Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TravelDispatch wrote a review Jan 2024
Washington DC, District of Columbia1441 contributions303 helpful votes
+1
We stayed for one night to kick off our 8-day trip through Switzerland. The front desk staff was very friendly, helpful, and even upgraded our original booking to a suite on the 3rd floor with fantastic view of the lake (048). The building itself has a lot of history, with over 150 years and 5 generations of family ownership. The 'old school' elevator was surprisingly quick and reliable. Our suite had a living room area with a couch, television, and minibar / coffee / tea area while our separate bedroom and bathrooms were plenty spacious. The decor was classic, but had a modern and creative flare to its styling. We also appreciated the hand-written welcome note and packaged sweets left for us on the living room coffee table. The location was only a 5-7 minute walk from the main train station and less than 5 minutes to the infamous Chapel Bridge and all the excitement of old town. Overall, it was a great place to stay and we wouldn't hesitate staying again or recommending it to others!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Suite 048 was great!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Nicola W wrote a review Dec 2023
Farnham, United Kingdom19 contributions15 helpful votes
We have visited this hotel many times over many years. My parents have been visiting for 10 plus years. Our flight was cancelled due to a storm, and we had simply requested that our booking be postponed for a couple of weeks (for a time that suited them) they refused only due to the fact that we had booked through booking.com and not directly. Booking.com were happy for us to do so and even rang the hotel directly. It was only their own policy that prevented it. If we had booked directly the request would have been accepted, but book with a third party and it was not - make that make sense. The hotel is somewhat tired, but the quality of service and customer relationships had saved it. Now what does it have?
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Schweizerhof Luzern, General Manager at Hotel Schweizerhof Luzern
Responded 28 Dec 2023
Dear NicolaW166 Thank you very much for your feedback to the Hotel Schweizerhof Luzern. We very much appreciate your honest words, because praise spurs us on and criticism secures our future. When booking either through a platform or directly, corresponding cancellation conditions apply. With a booking you have agreed to a contract and its conditions. Since your booking on May 29, we have taken every economical risk of this contract until 7 days prior to arrival, as per booking conditions. During 205 out of 212 days you were able to cancel free of charge without any penalty. As per direct contact one day prior to arrival, your flight was cancelled. However, your airline even offered you alternatives, but you didn’t liked them. Also, everyone has the possibility (and fortunately most guests do so) to have a travel insurance for unexpected incidents. We do understand, that things can happen in this world. But we do not understand, why always the hotel should take EVERY risk. We have reserved your room for 211 days and are now let down with three empty room nights (out of which – by the way – our very fair booking conditions ask for a one night penalty only!). We regret the lack of understanding, but all reservations are subject to the same rules. Best regards Roman Omlin General Manager PS: And yes, when booking directly, there are other booking conditions. But clearly stated from the beginning on.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John S wrote a review Dec 2023
1 contribution
Our stay at Hotel Schweizerhof Luzern was sensational. Every aspect of the hotel is first class. From the moment we checked in until the time that we checked out, we were treated like royalty and family. Location and views were brilliant, service and food were first class. Every member to the team, from front reception to the room cleaners, doorman, concierge and waitress were welcoming and greeted us with a smile and hello. Concierge local knowledge (Sebastian) was outstanding and directed us to one of our most memorable Christmas’s ever. If you’re after a truly first class experience, go no further than the Hotel Schweizerhof.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KitchaMitcha wrote a review Dec 2023
Rochester, New York416 contributions173 helpful votes
If Lucerne is a little jewel box of a city, Hotel Schweizerhof is the gem. So so glad we chose to stay here. This five star rating is due to the hundred small details that elevated our experience above that of other luxury hotels. The concierge, Sebastien, was so very warm, friendly and helpful from the second we walked in the door. (And we didn't look like the guests you see in the travel brochures either, BTW, after a long day's travel drama. LOL) I recommend you book the breakfast included option, as restaurants in Lucerne are verrrrrrry expensive. I booked a standard room and by some magic we got a beautiful lake view. I won't ever forget our stay here. My husband and I were there December 2-4.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Schweizerhof Luzern, General Manager at Hotel Schweizerhof Luzern
Responded 22 Dec 2023
Dear KitchaMitcha Thank you so much for choosing Hotel Schweizerhof Luzern and for sharing your delightful experience with us. We're thrilled to be considered the gem of Lucerne, and we appreciate your kind words about the hundred small details that made your stay exceptional. We're delighted to hear that our concierge added his helpfulness to your positive experience, especially after a long day's travel. It's wonderful that you enjoyed the unexpected lake view from your standard room and that you found value in our breakfast option. Your recommendation means a lot, and we're pleased to have contributed to your lasting memories of Lucerne. We hope to have the pleasure of welcoming you and your husband back to Hotel Schweizerhof Luzern in the future. Kind regards Your Hotel Schweizerhof Luzern Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa J wrote a review Dec 2023
1 contribution
This was the nicest hotel my husband and I have ever stayed at. It is beautiful and grand, and the staff make you feel like you're royalty. The location is also top-notch as you are central to everything, maybe a 10 minute walk to the train station.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The first floor rooms can be a bit loud and crowded as the event spaces are also located there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Schweizerhof Luzern, General Manager at Hotel Schweizerhof Luzern
Responded 19 Dec 2023
Dear LisaJ Thank you for your wonderful review about your stay at the Hotel Schweizerhof Luzern. We're thrilled to hear that your stay with us was the nicest you've experienced. It's fantastic that you found our hotel beautiful and grand, and we're delighted that our staff made you feel like royalty. We would be happy to welcome you back soon. Kind regards Your team from the Hotel Schweizerhof Luzern
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SFGlen wrote a review Dec 2023
Palm Springs, California97 contributions94 helpful votes
I visited Lucerne in 1973, saw the hotel Schweizerhof, and vowed that, some day, I would return and be able to stay there. It took 50 years, but I kept my vow and . . . the hotel did not disappoint. It is perfectly located. We flew into Zurich, took the train to Lucerne, and then easily walked to the hotel. The bellman saw us coming, I might add, and rushed down the sidewalk to greet us and help with the luggage. What an incredible first impression. The hotel is absolutely beautiful, inside and out. The views are world class. And, the staff . . . from reception to the bar and dining room, are friendly, remember who you are, and provide first rate service. When we returned from a hectic day of sightseeing, we were ushered to a nice table in the bar and, after just one time, they remembered our drinks and had them ready. (Friday night was HOPPING, too, and they still found us a place to decompress). We even ate in the dining room, one night, and the food was standard, but good. The breakfast buffet was great. The room itself was quite nice . . . not huge, but with rather stunning views. It was spotlessly clean, modern and the bath was spacious with . . . GREAT water pressure, one of our “must haves.” Our biggest rave, though, goes to the concierge. We had planned to book a sightseeing trip to Mt. Pilatus. Instead, he recommended Mt. Rigi, (because of the time of year), and drew out a detailed map and instructions for a perfect tour. No need to book an expensive guide, he suggested. Well, that trip to Rigi was probably one of the most memorable parts of our 2 week “Christmas” holiday. It was absolutely perfect . . . and how nice was it to find the concierge rushing toward us, on our return, to ask how it went? It was nice, indeed. Our entire stay was nice, indeed.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Schweizerhof Luzern, General Manager at Hotel Schweizerhof Luzern
Responded 19 Dec 2023
Dear Glen G. What a heartwarming story. Thank you for sharing your experience & memories with us. We are truly honored that you chose to fulfill your vow after 50 years and delighted to hear that Hotel Schweizerhof Luzern lived up to your expectations. The city Luzern, as you mentioned, is indeed perfect, offering seamless accessibility from Zurich by train. We're thrilled that our bellman's warm welcome set a positive tone for your stay, and we appreciate your kind words about the beauty of the hotel, both inside and out. It's wonderful to know that our staff left a lasting impression with their friendliness, attentiveness, and the personalized service from reception to the bar and dining room. We're pleased you enjoyed the vibrant atmosphere on Friday night and that our team still found a tranquil spot for you. Your compliments on our breakfast buffet and the cleanliness and modernity of your room are greatly appreciated. I will forward your thanks to our concierge for the excellent recommendation of Mt. Rigi, turning your trip into a memorable highlight of your holiday. We're glad the detailed map and instructions added to your experience. Thank you again for sharing your wonderful experience with us, and we look forward to welcoming you back for another memorable stay. Kind regards Your team from the Hotel Schweizerhof Luzern
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David M wrote a review Dec 2023
1 contribution
A beautiful grand hotel in a lovely setting overlooking Lake Lucerne. Super friendly and attentive staff, amazing history, great food. We had an amazing time there. And we loved the little muffins and chocolates in our room! Each room has a story, we had a room previously occupied by a British musician. Our friends had a room that had been occupied by Richard Wagner.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Schweizerhof Luzern, General Manager at Hotel Schweizerhof Luzern
Responded 19 Dec 2023
Dear DavidM Thank you for your wonderful review about your stay at the Hotel Schweizerhof Luzern. We're thrilled that you found our hotel beautiful and grand, with a picturesque setting overlooking Lake Lucerne. It's fantastic to hear that our staff's friendliness and attentiveness, along with the hotel's amazing history and great food, contributed to an amazing time during your stay. The little muffins and chocolates in your room are a sweet touch, and we're delighted that you appreciated them. The unique stories behind each room, like the one previously by Richard Wagner, add an extra layer of charm to our historic property. We would be happy to welcome you back soon. Kind regards Your team from the Hotel Schweizerhof Luzern
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£316 - £510 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL SCHWEIZERHOF LUZERN - Updated 2024 (Lucerne, Switzerland)

Frequently Asked Questions about Hotel Schweizerhof Luzern
Which popular attractions are close to Hotel Schweizerhof Luzern?
Nearby attractions include Lake Lucerne (0.2 miles), Chapel Bridge (0.2 miles), and Old Town Lucerne (0.3 miles).
What are some of the property amenities at Hotel Schweizerhof Luzern?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Schweizerhof Luzern?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Schweizerhof Luzern?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Schweizerhof Luzern?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Hotel Schweizerhof Luzern?
Conveniently located restaurants include Jialu National, Restaurant Olivo, and Song Pi Nong.
Are there opportunities to exercise at Hotel Schweizerhof Luzern?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Hotel Schweizerhof Luzern have airport transportation?
Yes, Hotel Schweizerhof Luzern offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Schweizerhof Luzern located near the city centre?
Yes, it is 0.5 miles away from the centre of Lucerne.
Are any cleaning services offered at Hotel Schweizerhof Luzern?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Schweizerhof Luzern?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.