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Astoria Hotel

4.0 of 5
Pilatusstrasse 29, Lucerne 6002, Switzerland
Hotel amenities
Astoria Hotel
Ranked #37 of 63 hotels in Lucerne
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224 reviews from our community

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Date Rating
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 23 May 2013 NEW via mobile

Stayed here for 2 nights. Room was pretty plain, too warm, even though it was cold outside. The climate control sounded like it was doing something but in reality nothing cooled down. Opening the window was the best solution. Bed was comfortable, room was a little small. Breakfast was buffet style and very basic. Internet was free, but not that... More

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Swindon, United Kingdom
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

I have just spent 3 enjoyable nights at this hotel, the rooms are spacious and very clean. The rooms are minimalist and maybe a bit clinical for some tastes but functional and the beds are comfy. Breakfast is more than adequate and the penthouse bar must be experienced and is a good place for an evening party. The hotel is... More

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See 2 more reviews by DelHall for Lucerne
astorialuzern, QUALITY MANAGEMENT at Astoria Hotel, responded to this review
24 May 2013

Dear Del Hall, We thank you for your praise in your feedback on tripadvisor and your stay at the hotel Astoria. We are happy that you enjoyed your time in Lucerne. We are looking forward to welcoming you soon back at the Hotel Astoria. Yours sincerely, Martin Brügger Quality Management More

Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 17 May 2013

The room is hot even if it is cold outside. And the thermostat does not work. Breakfast is very basic, many 3 star hotels offer better. Lady running the restaurant is loud and rude. Her staff were better, they were polite but looks nervous. They look young, (probably students/OJT from Asia) and seem to be nervous / afraid of their... More

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South Australia
Top Contributor
123 reviews 123 reviews
26 hotel reviews
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31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 14 May 2013

The hotel is very conveniently located to the train station and just a short walk to the chapel Bridge and old town area. Our room was a good size, with a large bathroom and great shower. The room temperature was quite warm, but we solved that by opening the window, which made for pleasant sleeping at night. Breakfast was reasonable,... More

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See 5 more reviews by Valerie037 for Lucerne
astorialuzern, QUALITY MANAGEMENT at Astoria Hotel, responded to this review
24 May 2013

Dear Valerie037, Thank you for your stay at the Hotel Astoria and your feedback on tripadvisor. We are glad that you were enjoying your visit and satisfied with our room quality. Once again, we thank you for your feedback and look forward to welcoming you again at the Hotel Astoria Lucerne. Yours sincerely, Martin Brügger Quality Management More

Contributor
16 reviews 16 reviews
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Reviews in 15 cities Reviews in 15 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 May 2013 via mobile

It's located right in the middle of the city and short stroll away from the lucerne bahnhoff and coop supermarket. The room itself is quite nice. We stayed in the corner room but unfortunately on the lower floor. Ask for higher floor since there is a pub/bar right next to the hotel entrance. Also there is a very good thai... More

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astorialuzern, QUALITY MANAGEMENT at Astoria Hotel, responded to this review
24 May 2013

Dear adikw238, We thank you for your stay at the Hotel Astoria Lucerne and your great praise. We are happy that we could convince you with our location and our comfortable rooms. We would be pleased if we soon could welcome you back at the Hotel Astoria. Yours sincerely, Martin Brügger Quality Management More

Launceston, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 5 May 2013 via mobile

The rooms were HOT, everyone in our large group agreed, many asked reception about it and were told that the hotel is set to a specific setting and can not be changed even though we all had individual controls in our rooms. Two very hot sleepless nights. We tried sleeping with the window open but that did not work, there... More

Was this review helpful? Yes 3
astorialuzern, QUALITY MANAGEMENT at Astoria Hotel, responded to this review
9 May 2013

Dear Roy650, We thank you for your stay at the Hotel Astoria and for taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We assure you to take your valuable feedback serious. It helps us to improve our grade of... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 May 2013 via mobile

This is not a 4Star hotel, the first room I was given had no power out let in the room that I could see, when I checked with the front desk I was shown the power outlet was under the desk, they wanted me to get on the floor to use the power socket. After some discussion the hotel agreed... More

Was this review helpful? Yes 1
astorialuzern, QUALITY MANAGEMENT at Astoria Hotel, responded to this review
9 May 2013

Dear T-man53, We would like to thank you for your stay at our Hotel Astoria in Lucerne and for your feedback on tripadvisor. First of all, we apologize that we could not meet your room expectations. Design is in the eye of the beholder. Therefore it always divides humanity into two parties. We would also like to mention that we... More

Manila Philippines
Top Contributor
70 reviews 70 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 3 May 2013

We stayed for 2 nights in Astoria Hotel, Lucerne as part of our Europe group tour. In total, we stayed in 8 different hotels in several countries. Sadly this hotel, made the most negative impression on me. The location is good, about 20 minutes walk to the city center. The rooms and bedrooms are average and I have no problems... More

Was this review helpful? Yes 3
astorialuzern, QUALITY MANAGEMENT at Astoria Hotel, responded to this review
9 May 2013

Dear bensy, We would like to thank you for your stay at our Hotel Astoria in Lucerne and for your online feedback. First of all, we apologize for disappointing you during your stay. It seems that a lot went wrong during your stay. We assure you that we will take your important notes concerning our service quality serious. Comments as... More

new hampshire
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 May 2013

We stayed 2 nights in this hotel. The location is wonderful, walking distance to down town and the lake. Our room was small and overlooked the inner courtyard. The weather was very hot and the air conditioning did not work. The employees smoking area was in the courtyard and they were noisy all through the night, the smell of cigarettes... More

Was this review helpful? Yes 1
astorialuzern, QUALITY MANAGEMENT at Astoria Hotel, responded to this review
3 May 2013

Dear gwyt We thank you for your stay at the Hotel Astoria and taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations, please allow us to express our sincere apologies. It is feedback such as yours that helps us to improve our service and quality. Once again, we... More

Manila, Philippines
Top Contributor
58 reviews 58 reviews
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Reviews in 38 cities Reviews in 38 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 28 April 2013

Hotel is located close to the shopping area about 400 meters walk. Getting around is very convenient. Surroundings are peaceful as its not located within commercial area. Main station is also closeby and were able to take the train to Zurich wherein all time schedules are reliably on the dot. Front Desk personnel are very helpful. They were able to... More

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astorialuzern, QUALITY MANAGEMENT at Astoria Hotel, responded to this review
3 May 2013

Dear Butch A Thank you for your stay at the Hotel Astoria Lucerne and your feedback on tripadvisor. Feedback like yours is what motivates us to continue improving, in order for our guests to feel comfortable. We would be pleased if we soon could welcome you back at the Hotel Astoria. Yours sincerely, Martin Brügger Quality Management More

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Additional Information about Astoria Hotel

Address: Pilatusstrasse 29, Lucerne 6002, Switzerland
Region: Switzerland > Lucerne
Amenities:
Bar/Lounge Fitness Centre Pets Allowed Restaurant
Hotel Style:
#19 Luxury Hotels in Lucerne
Price Range: £££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern Eight-story Hotel located in the center of Lucerne, 3 minutes from train station or lake. ... more   less 
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Also Known As:
Astoria Hotel Lucerne

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