Spent 3 nights here in early August and it was a wonderful experience. The location is perfect - next to the lakeshore, the views are magnificent, the room we had was stunning with windows that looked out on the lake. I cannot understand the comments made by previous reviewers about the staff. We found them without exception to be very... more

We'd booked a suite.on arrival we're shown to supposed suite on the first floor with musty smelling carpets and no air conditioning!5 star hotel without air conditioning...we refused the room and were given one on the 5th floor,with the excuse that 'all our suites are booked'.room had a good lake and decent enough,but definitely not worth the price.we'd requested an... more

i stayed there for 2 nights in sep 2008 during my honeymoon in Europe. Its a beautiful property by the lake with amazing view, impeccable luxury but at a steep cost. the rooms were also great ,spacious and luxurious. The breakfast buffet was also nice. i liked everythign about the hotel and its just5 mins walk by the main luzern... more

How many times did I pass by this hotel when having been to Lucerne. It is an admirable building. I booked a night in a lake front room and was excited to check in. We had a very motivated receptionist who showed us a renovated room on second floor and, for comparison, a non-renovated room on fith floor (I prefer... more

This is one of the best hotels i have stayed. location is perfect with lovely lake view and snow capped alps . Staff is wonderful and rooms are very comfortable . I would definatley recommend this to every body more

The hotel is fabulous. From first arrival to departure, everything exceed expectations. We had a two room suite on the first floor that opened onto the grand terrace overlooking the lake and the mountains. We're both million milers with American Airlines, so we stayed in a lot hotels and this is one of the nicest we've seen. Great staff, very... more

I know that the palace has been slated as not being value for money of, late but it remains the best hotel in the region. Sadly though the room decor is a little bland- they have given in to the modern beige "neutral colour" scheme and this has taken away some of the traditional Swiss experience and some of it's... more

We had a Deluxe Junior Suite on the lake the week of 09-24-08 and loved every minute of it! Granted it is pricy at 790CHF a night, but we couldn’t have been happier. The room was exquisite and massive. The design was very cool and the bathroom was huge. The staff is very friendly and helpful. We loved their lower... more

on arrival, the booking service had messed up through no fault of the hotel: the receptionist discreetly and quickly put matters right. That seemed to be typical of the generally high standard of staff. The back of the hotel is beautifully positioned on the lake and dinner in their upscale restaurant was excellent. more