The hotel is located very close to the train station and right in the main historic district of Lucerne. It was perfect for my trip because I was only in Lucerne for a day and wanted to see as much of the city as possible! However, the rooms were small and dingy, and the bed extremely uncomfortable. Of all the... more

The room was expensive, as is almost everything in Switzerland. But the staff was most helpful and the location near the train station, the old city, and the new Convention/Theater Center was perfect. The breakfast buffet was good,as was the restaurant. It had prices a bit more reasonable than most . A drawback was charging for use of the guest... more

There are two reviews about prebooking of this hotel. After speaking to the hotel staff and viewing the conditions, I can give you the following tips and make some remarques: 1. If you cancel a booking to a normal price, you can make an annulation until 2 days before the arrival date free of charge. 2. If you book theyre... more

I had a superb, small room with the best view! Staff were good at the desk, breakfast excellent - though food in the restaurant was a bit routine. Location is about perfect, walk from the station, walk across to the opera or the concert hall... next door to a very famous cd shop. Lucerne impressed me greatly, I had no... more

Very good location, reasonable walk across the bridge from train station, on river/lake. Right at the foot of the bridge and lake edge of historic district. Comfortable, rooms on the small side. Lake view rooms very expensive for the size. Breakfast very nice with indoor room and balcony overlooking bridge and lake. Feathered companions pleasant at breakfast. Luzern is another... more

We booked this hotel for May, 2010 with the intention of traveling to Lucerne and two other destinations. After learning that there were conflicts in our travel plans we attempted to cancel the reservation the same day. The Hotel des Alpes charged our credit card and refused to issue a refund even though our reservation was eight months in advance.... more

Location most important on our journey to Lucerne. Easy walking distance from train station. Staff courteous but abrupt, which I think is normal......internet service in lobby with a charge......very good breakfast. Our room was quite small on the street side, and a tiny, tiny, shower, however, bathroom very, very clean....you're not in your room that much. Would stay here again,... more

My husband and I booked this reservation 6 months in advance and neglected to read the fine print saying "NO REFUND for special rates." We now are paying for an extra night that we will not be staying there and the hotel will not refund us our money for one night even if it is 6 months in advance and... more

Sitting in an enviable spot directly opposite the timber Chapel Bridge, the Des Alpes certainly scores top marks on location. It's in a row of hotels and restaurants alongside the river just across the bridge from the main train station. Staff I found to be excellent, spoke great English, were ultra professional and courteous. The hotel I noticed to be... more