We booked this hotel direct, by a series of emails and asked specifically for a double bed (though a typical Swiss setup of two singles together would have been OK) and we were duly offered a double room as requested. On arrival at the hotel reception we were completely ignored for at least 5 minutes while the owner laughed and chatted on his mobile phone. Eventually we were sent to a small room (211) with two entirely separate single beds and in considerable need of some updating! We returned to reception to ask (politely) for a double room as promised. We were then offered room 218 as the only other option and although this was even smaller (a cupboard would be a good description!), it did at least have a small double bed. We accepted this reluctantly, but gave notice that we would only stay for 2 nights instead of the planned 3 nights. It was only when we went to bed did we realise the state of the bed. The mattress was so thin and soft that you just sank uncomfortably into... more