We booked at very short notice to stay at this hotel, and upon arrival were upgraded to a deluxe suite, a luxurious room overlooking the lake with a large balcony. The view is fantastic day and night. All of the staff were helpful and friendly, despite the hotel winding down as it was the last day before their winter break....
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Thank you for your recent stay at the Grand Hotel Eden in Lugano and thank you for your positive comments. I am glad to read that you appreciated the helpfulness and friendliness of our staff and that you enjoyed the lake view and large balcony of our deluxe suites. I hope you will visit us again sometime in the future....
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I recently stayed at the Eden in Lugano, Switzerland (just north of the Italian border). Overall the hotel was excellent and the surrounding area is incredibly beautiful.
The Eden staff was incredible during my 2+ week stay - they are very helpful, friendly and accommodating and knew me on a personal level. The hotel offers an incredible lake view and...
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Thank you for your recent stay at the Grand Hotel Eden.
I was delighted to read about your experience at our hotel and especially the positive comments regarding our great selection of gourmet food in our restaurant Oasis.
I am glad you could experience the friendliness of our staff and enjoy the beautiful views from your room which offers, as...
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Though Lugano has almost more hotels than inhabitants, the Grand Hotel Eden is probably still the best one - as long one is in the wing directly on the lake (as the other wing faces the noisy street). It is rumoured though it will be converted to Apartments (like so many hotels these days). So it needs careful checking beforehand.
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Dear SydneyPierrot,
Thank you for your positive comments!
I noticed that is not the first time that you stayed in our property and I am very pleased to read that you describe the Grand Hotel Eden as “probably still the best Hotel in Lugano”!
I look forward to your return to stay with us in the future.
Yours sincerely,
Massimiliano...
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We had a room with a great view of the lake. The room itself was very comfortable and clean, but were dissappointed there is no free WiFi provided! Breakfast in this hotel is served in a great room with floor to ceiling glass windows facing the lake, absolutely beautiful!. Breakfast was also great, large selection of fresh produce.
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Dear 3Slaters,
Thank you for taking the time to post your comments.
I am delighted to read that you enjoyed your room, it’s comfort and cleanness and also our breakfast buffet.
I look forward to your return to stay with us in the future.
Yours sincerely,
Massimiliano Trombetta
Hotel Manager
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This hotel is ideal for business meetings. Unfortunately there is no free WiFi. The wired in The room is of very bad quality.
Food and view are splendid though
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Dear Mr. Rodolfo,
Thank you very much for your comments through Trip Advisor. Kindly note that we do not offer free wi-fi but complimentary wired access in the rooms. We are sorry to hear that you had difficulties to access, as we did not notice any failure in the connection system and we are sorry to have heard that you...
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This is Switzerland? We were on a tour of Italy and Switzerland and were delighted to discover Lugano, Switzerland because it was so Italian! :-) The hotel is in 2 parts but flowed well. Our room was nice/average. Nothing special but no complaints. They are designed cleverly so most rooms have a view out of the little triangle shaped balcony....
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We had to change room because I booked over the company travel tool where it was not possible to book double room - receptionist did changes and showed us the room. Despite my request to get a king size bed he booked us a twin bed. After complaining he changed to king bed. The lugage boy brought us the new...
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Dear Sir/Madam,
We read your comments on Trip Advisor and we are sorry to hear that your company was unable to book a double room instead of the single room, as both categories were available in the system and bookable. We apologize if our receptionist seemed rude, we did not want to make you feel uncomfortable. However we understand that...
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This supposedly 5 Star Hotel is in a nice location but provides an overall package which falls short of 5 Stars.
There was a lack of attention to detail which unneccesarily caused us annoyance and disappoinment. We paid 500 CHF per night for a Junior Suite but we had to transfer to another room due to an infestation of ants....
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Dear Sir,
Following your message regarding your stay the last week end at our hotel we appreciate your comments which for sure we will take in consideration as they will help us to improve our services.
We deeply regret to read your comments on your room which has taken us by surprise as we are more than anything aware of...
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literally, that is the name of the hotel EDEN in the area of LUGANO called Paradiso!
and what with the restaurant directly on the lake, the mists encircling the peaks in the distance, where Italy lies, it would be difficult not to agree with the fortuitous naming of the hotel and area. The service was very high standard, the hotel...
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Staff were friendly and accommodating. We had a room in the second block slightly further away from Lake Lugano. All balcony's overlooked the lake and the view was stunning. Rooms were clean and comfortable. All necessities were provided e.g. bathrobes, vanity sets, Pool and jacuzzi/spa Eden was relaxing, drinks were also provided for free around this area. We only had...
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