Hotel Mont Cervin Palace 5* (Zermatt, Switzerland) - Hotel Reviews

Also Known As:: Mont Cervin Palace Zermatt; Mont Cervin Palace Hotel

Address: Bahnhofstrasse 31, Zermatt 3920, Switzerland

Region: Switzerland > Swiss Alps > Valais > Zermatt

Amenities:

Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#5 Romantic Hotels in Zermatt

#5 Business Hotels in Zermatt

#12 Family Hotels in Zermatt

#14 Luxury Hotels in Zermatt

Price Range: ££££

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: International Hotel in six-story traditionally Swiss building located in village center. ... more less

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Dave R

London

1 review

“Seventh heaven”

Reviewed 15 May 2013 NEW

When visiting Zermatt, you know you are going to have to pay heavily so why not go to the best? You will receive a very warm welcome and if possible things get better! Karin and Kevin Kuntz are always around overseeing things but not being overbearing. It is also very worthwhile being in their company as they are such good... More

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misiek1965

Warsaw, Poland

Senior Reviewer

6 reviews

6 hotel reviews

Reviews in 5 cities

1 helpful vote

“Alpine retreat - what more to expect?”

Reviewed 13 April 2013 via mobile

Zermatt stands for skiing. Mt Cervin gives you the rest. They managed to renovate the rooms nicely. They maintained their pricey culinary superiority. The location is splendid. When it comes to management - it should do their homework on dynamic pricing strategy, reception - kind and helpful but not empowered, concierge - messed up some of reservation and appointment but... More

Dear TripAdvisor Member Thank you for sharing your impressions of your stay at the Mont Cervin. We pay attention to all your remarks and intent to do take the necessary steps to ameliorate our services and facilities. Our main goal is to provide a memorable and rewarding experience and best value for money for every guest. Please accept our apologies... More

jimmhk

Senior Contributor

39 reviews

36 hotel reviews

Reviews in 27 cities

68 helpful votes

“outstanding in every way.”

Reviewed 11 April 2013

i stayed in the refurbished main part of the hotel ; the room, (I had an Alpine suite) was an upgrade and fantastic.every detail was attended to, the staff were totally attentive, the bar and breakfast room was lovely and the location could not be better.there is absolutely nothing to fault this hotel, except that the gym is a little... More

Dear TripAdvisor Member Thank you for taking the time to write this nice review on this web page. We appreciate any comments we get from our guests regardless of how critical they may be. This is the best way to move forward and to improve weaknesses. We are delighted that we could offer you a memorable stay and would love... More

607joanneb

Aberdeen, United Kingdom

2 reviews

“excellent in every way”

Reviewed 7 April 2013

Just back from a fabulous stay at this hotel. One of the best ski hotels we have stayed at. Room was perfect, staff were helpful and friendly, nothing too much trouble and the resort is first class. we will definitely be back!!

Dear Trip Advisor Member We hope you had a safe trip back home. Thank you very much for your positive feedback about your stay with us. We are so happy that the room suited you and that you were satisfied with our service and hospitality. It is always a big recognition to read such nice notes. We do hope that... More

globetrotterpro

Reviewer

5 reviews

5 hotel reviews

25 helpful votes

“Such a class act!”

Reviewed 24 March 2013

A remarkably classy hotel on every level. My husband, son and I had stayed there twice before, and it is very rare for us to return to ever choose to return to the same establishment because we ove trying new places. But so many things are spot on there, especially the service, that we really felt excited to go back.... More

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Dear TripAdvisor Member First and foremost we would like to thank you for your loyalty and for your repeat visits. We feel very honoured to welcome you back as, like you mentioned it, you usually don’t return to hotels you already stayed at. We are delighted that you and your family enjoyed yourselves and that everything was to your entire... More

Rafa0211

2 helpful votes

“Excellence with the personal touch”

Reviewed 18 March 2013 via mobile

Besides my passion for skiing, the mont cervin palace made my ski trip an unforgettable experience! Arriving at zermatt by train, the horse-drawn carriage brought us to the hotel... Friendly staff members everywhere, very attentive to small detail and helpful anytime! Great renovated hotel and spa area, spacious ski locker area and central location in zermatt! Great breakfast buffet with... More

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Dear Rafa0211 It is a gladness to read that you spent a wonderful time with us and that you have taken with you lots of good memories. We are delighted that you noticed and appreciated the “personal touch” which is so important to us. You are completely right, this makes the positive difference. We will pass along your compliments to... More

Roman B

Moscow, Moscow City, Russia

Top Contributor

72 reviews

24 hotel reviews

Reviews in 28 cities

42 helpful votes

“Chaos in every steps”

Reviewed 13 March 2013

I use to stay in that hotel two times before. But now I don't now what happens:(( Ok. rooms is nice. Food in restaurants : breakfast 3+. Capry " best restaurant in town" very expensive ordinary food. Lot of compliments but we don't need 3 hours !!!!! service and 4 compliments we need 2-3 testy dishes!!! :) In check out... More

See 2 more reviews by Roman B for Zermatt

Dear Roman B Thank you very much for your review and for letting us know about your unpleasant experience. We really regret that you didn’t enjoy your stay and that you didn’t feel well taken care of. Our ambition is to provide highest quality and outstanding service. Our staff is trained to follow our credo, created over 150 years ago... More

Olivierhaas

Reviews in 2 cities

3 helpful votes

“A big Customer complaint !”

Reviewed 10 March 2013 via mobile

Staying three days in such a room was a nightmare scenario. Your bed was the worst I've never seen in my life! Such a big disappointment for my Sarah and I. The room 937 is faded, doesn't deserve to a Palace. This room was a real injury.

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Dear Mr Haas We hope you arrived home safely. Thank for taking the time to give us your feedback about your experience with us. We really regret that you didn’t enjoy your stay and do apologize for any inconveniences caused by the uncomfortable bed. Sorry for falling short in this instance. We are disappointed and even surprised by such a... More

CaptainScuttle

London, United Kingdom

3 reviews

3 hotel reviews

Reviews in 3 cities

8 helpful votes

“'Petit' Cervin but 'Grand' experience”

Reviewed 10 March 2013

There are three secrets to a great hotel: staff, staff and staff. Le Petit Cervin may sound like a lesser wing of the Mont Cervin Palace - do not be deceived. In its own right this would rank as a top hotel anywhere. Sharing the substantial facilities of its bigger brother (especially the wonderful spa facilities) completes a wonderful experience.... More

Dear TripAdvisor Member Many thanks for all your compliments which we will be delighted to pass on to the whole staff. It is marvellous to read such nice comments and to find out that we succeeded in making your stay unforgettable. Our number one focus at the hotel is to satisfy our guests by giving them superior and very personal... More

SJeyla

“Truly Swiss Excellence in Service”

Reviewed 28 February 2013 via mobile

Typical Swiss Rooms, most of the expensive ones are two-storey. Particularly loved Rooms with Matterhorn View. Very friendly and helpful Staff, always precise in what they're asked for. The Hotel also has several Restaurants with excellent Food (though haven't tried Capri, Michelin awarded Restaurant in the Hotel).

See 3 more reviews by SJeyla for Zermatt

Dear SJeyla Thank you for the positive feedback and I am happy to hear that you enjoyed your stay and our staff has given you the feeling of “hospitality by heart”. Next time you come, try the Capri Ristorante – it is worth it! Looking forward to welcoming you again. Sunny greetings from the mountains Karin & Kevin Kunz Management... More

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Hotel Mont Cervin Palace Reviews, Zermatt

Hotel Mont Cervin Palace

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