We have just returned from Zermatt and stayed at the wonderful Hotel Alex. The staff were extremely helpful, our room was lovely, excellent food (the staff made sure our son was happy with his food and often would change the menu to accommodate him), lovely pool, tennis court etc. We could say so many nice things about this hotel. Please... more

I will try to summarize our stay in this dreadful hotel: • Dreadful ironing service. • Our room (penthouse 415) was never at a comfortable temperature. Very bad insulation. • Very bad heater in room: it always had air inside and did not heat properly. • They charge for tap water at the restaurant and then they write on the... more

The location and staff are what makes this place work. It's cozy and traditional and very near to the bus and train up to the slopes - a big plus. The pool unfortunately has a very small relaxation area so you can only really stay for a dip - and does tend to be overrun by kids. The therapists at... more

I recently stayed with a group of friends at the Alex and choose this hotel mainly based on trip advisor reports. The Alex, like Zermatt, has, I believe, become a victim of its own success. Whilst there are many good features to describe in the hotel the senior management are positively snooty and actively disinterested. We booked a small luxury... more

Zermatt is a very expensive town and this was a good value for the area. I loved the fact that a gourmet dinner and large buffet breakfast was included. Right off the ski slopes and a nice ski room. I had a massage that was okay, but the spa area is excellent with a large indoor pool/hot tub, steam room,... more

We booked here because our first two picks had no vacancies. Our room was small but very warm and cozy. As soon as we started moving around the hotel and getting a feeling for the people and the place, we realized that there was a special charm there. After the first evening meal we returned to our room sated and... more

Having scanned the reviews of what seemed like most of the hotels in Zermatt, we finally settled on Hotel Alex. From the moment we arrived we were greeted with genuine warmth and a real sense that this was going to be one of those lucky find hotels. • Food is fantastic, fresh, loads of choice and different every night. •... more

Totally wonderful. The experience is in the lobby rooms and the room. One has to be open to a fun experience. more

This hotel was one of the last hotels we stayed in during a very busy 2 week tour of Italy/Switzerland. It was comfortable and welcoming. We found the staff here were a lovely change from the very arrogant Italian hotel staff we had encountered for 2 weeks. This made all the difference in our experience. The room was cozy with... more