We called reception to request additional pillows, since there were only two on the bed. We were rudely told to call back later, since they were too busy and didn't have time to talk with us. Later, my husband went down to reception with the same request. Again, he was told that they were too busy and to make the... More

This hotel is only a very short walk away from the train station as you can see from the map. But I can tell you that my group of twelve travelers were not at all bothered by the activity of the trains or the passengers as I originally feared. Its location made it easy for us to reach the station... More

Central location for ski access hub, but also quiet for a good kip. The hotel obviously undergoes a rolling restoration, as all the facilities are now excellent, though the bedroom furniture is now dated. However on the plus side the bedrooms are of generous proportion for a ski hotel, and are spotlessly clean and comfortable, and the south facing rooms... More

This is the second time that we have stayed for a week this season. The staff are always attentive and pleasant. The food was even better with several special buffets during the week. The pianist played requests for us to dance to. We recommend you have one meal in the restaurant.

Stayed one night at the Ambassador in Zermatt. Convenient location next to the train station. Furniture in room was a bit aged, but it was comfortable and very clean. The staff was very friendly, helpful, and sincere. On the downside, the room had no coffee, and although there was a small stove area for cooking, there were absolutely no dishes... More

The hotel was great, incredibly clean with very good facilities. Yes, as previous reviews have stated, some of the rooms are a little dated but this doesn't affect the comfort or cleanliness in the slightest. We paid extra for a mountain view and would recommend this if you are a non-skier or will be spending time in the room. We... More

Yes, the rooms are dated but they are large for a ski hotel & everything functions efficiently. Overall the hotel is good value considering its location & the amenities. The pool, jacuzzi & sauna is excellent after a day on the slopes. This area is so good that you are unlikely to need to use the bath/ shower in the... More

This hotel was adequate for our stay, however there is a massive discrepancy between the price and the standard of accommodation. The rooms are extremely dated, with most of the decor from the 1970s. Fluorescent lighting throughout further cheapens the look of the suite. No toiletries are provided in the bathroom. The wi-fi only worked for 2/7 days we stayed... More

Very good location, next to the train station (but no noise) and five minutes walk to the Gonergrat train station and bus stops to other ski lifts. I agree with some reviewers that the hotel appears somewhat old, but thats Europe - and old things can have their charm. Service was excellent, courteous and friendly. Menus can be changed depending... More