Maybe it is the altitude but I found the woman on the front desk appalling. Unfriendly, unhelpful and cold. The waitstaff were lovely, the food was fine - nothing special, but not terrible. The rooms were clean, fresh but a little Spartan. No fridge, no shampoo, no extra pillows. No bathtub. No little touches. There didn't seem to be anywhere... more

We stayed here for one night during a 9 day holiday in Zermatt. The hotel location certainly lived up to our expectations and it is very cool staying up on the mountain when everyone else has gone. We splashed out on the Monta Rosa suite and would recommend the room as it is outstanding. Unfortunately the food and service did... more

We stayed for 6 nights over Christmas, with our 15 year old daughter for a skiing holiday. The location is completely unique with stunning views from the bedrooms. We splashed out on the Monte Rosa suite and it was worth every penny. It was not a problem being 'stranded' in the evenings at 3000 metres after the Gornergrat railway closed... more

Upon checking in you would not know this place is 100 years old. It is everything a recent reviewer said it is. We stayed here for two nights (24 and 25 September) following an all-day trip on the Glacier Express from Chur. We had a room that faced the Matterhorn, which was in view on the way up on the... more

We stayed at Kulm Hotel for 1 night in room 4357a twin room. It is one of only 2 rooms in the hotel that has a terrace / balcony. The terrace was large with a stunning view! Hotel has only 23 rooms and there are also 2 observatories. The stars at night are stunning! We only had a weekend to... more

SWITZERLAND: Gornergrat An Island in the Sky Thunder awakened us on Thursday morning, June 21, 2007, the Summer Solstice, from our comfortable beds at the Hotel Butterfly in Zermatt. After breakfast we boarded the Gornergratbahm at 11:36AM to travel to the highest hotel in Europe, Kulmhotel Gornergat. Gornergrat, above Zermatt, is Switzerland's highest open-air train station. The Gornergrat Bahn electric... more

We stayed here on an eight-day ski-ing holiday and it was the most memorable ski accommodation we've ever been to - (20+ trips). The hotel is right on the mountain top and the views are magnificent. Picture one of those locations where you can see forever - into the town, across the glacier like you could walk straight onto it,... more