We stayed at this chalet hotel in September, 2006 for a one night stopover. It was a stop on an European tour we took which included eight countries in 19 days. We really liked our stay here. The rooms may have been a little dated but really seemed to fit the entire feel of this area. In some ways it... more

My wife and I stayed at this Hotel 3rd Jan 09 for a week. We were in Zermatt for the ski ing and were pleasantly surprised to find that the accomodation was only a short stroll to the lift giving access to the main skiing area in minutes.It has the added advantage of being able to ski to the back... more

We stayed at the Alpenroyal for Christmas and it did not disappoint. Frist impressions are important to us and we were given a warm welcome on Reception by a student from Zurich who was a credit to the hotel.This service was matched by equally attentive service by waiting staff in the dining room and indeed by the owner herself. Although... more

My wife and I have just spent 3 wonderful days at the hotel alpenroyal in zermatt switzerland. The service was very good and the food was out of this world!!!! We will need to go on a diet after the number of courses we had. The rooms were spacious with a comfortable bed and were cleaned on a daily basis.... more

I was hesitant to book this hotel considering the low rating it had on TA but I went for it as I had read a review about it on a different site. I'm kind of surprised since it really isn't a bad place at all. We were greeted by Miguel, checked in and escorted to the room where we had... more

We only stayed at this hotel because Zermatt was booked. It was our only option and reviews on this site lead us to believe it would be ok. There is mold in the spa area, in both the hottub and in the shower. The pool was disappointing and cold. Also to save costs, the spa area is not turned on... more

Unbelievable! I really, really tried to stay at this Swiss Quality Hotel in Zermatt. Based on the Trip Advisor recommendation, I attempted a reservation via the Swiss Quality Hotel website. First, this is the worst hotel website I have ever contacted. You have to work really hard to find the "log in" icon. The "contact us" icon (via e-mail) is... more

The hotel management and staff were friendly and efficient. A lovely 3rd floor room, very comfortable with large armchairs, decent sized balcony with a magnificent view of the Matterhorn. Hotel facilities included a swimming pool and jacussi, drying room etc. Breakfast and dinner were very good and served in the chalet style restaurant. Comfortable and pleasant bar area shared by... more

Great view of Zermatt from outside the hotel - high on the hill. Rooms were nice sized, clean and comfortable. Nice comfortable bed - rooms were all different. To access the main part of Zermatt - you need to cross the street to another hotel - take an elevator to the bottom which enters into a tunnel and walk through... more