I know Lausanne pretty well and thought hard when taking family there. The staff were incredibly helpful from the very start, the hotel is beautifully and tastefully decorated and the rooms are as lovely. It is incredibly clean and the standard of the staff is excellent. Perhaps others who stayed there previously had bad luck as everyone we met was... more

The hotel is modern and beautiful and well situated by the lake. Clean modern minimalist style. Bathroom is beautiful. After reading previous reviews I was ready for rude staff but encountered nothing of the kind. I arrived around noon and my room wasn't ready yet but Charlotte at reception took my cell phone number to call me as soon as... more

When I arrived at almost midnight, I stumbled into a sort of saturday night disco going on in the lobby. I felt that bar tenders and the consierge -once I found out where he was - where not amused to see me with my loads of suitcases. Check in was not of the warm and friendly sort. The restaurant was... more

The Hotel: A beautiful Castle on the outside is a modernly styled hotel on the inside. The Room: We booked a Junior Suite which ended up being a lovely room in the tower with basically it's own elevator. It had a lovely view of the lake and the coast, but "full ocean view" folks should be warned that it's more... more

We arrived at the hotel nearly one hour after check - in time, but we were told that our room wasn't ready. We didn't expect to hear this from a 4 star hotel. The hotel wan't full and cannot imagine that our room wan't ready. We felt that they look at people and decide which room to be given to... more

Very little to say except that this hotel has been very, very recently renovated and renovated perfectly. Our room had a "look out" from one of the turrets built into the castle. Seperate toilet and shower/bath is incorporated into the room. Hotel is Eco friendly without losing any of its luxuriousness. The area in Ouchy by the lake is so... more

The day I arrived in Lausanne I was pick-pocketed at the train station, with all of my credit cards and nearly all of my cash, including the card I booked with. Thank God for traveller's checques! I ended up ringing home and having family fax through their CC details to pay for my accommodation and food for the duration, whilst... more

This hotel has a nice locaion on the lake in Lausanne. However I do not recommend you stay at the hotel. (1) There were spider webs in my room (2) i made a booking on the SLH web site which states that breakfast was included. When I checked out the person charged me 30SF each day for breakfast and refused... more

I stayed here for one night and wish I could have extended my stay for another couple of nights! The place is very well renovated and my room was gorgeous with a lake view. All amenities were top class including plush slippers, nice bath products and nice beddings. Great customer service too! I strongly recommend this hotel. more