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Hotel Amsterdam - De Roode Leeuw


Hotel class 4.0 of 5
Damrak 93-94, Amsterdam 1012 LP, The Netherlands

+31 (0)20 555 0 666 | www.hotelamsterdam.nl | E-mail hotel

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Reviews you can trust

82% Recommend
4.0 of 5 stars 220 reviews
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By trip type
All (220)
[ Date ] [ Rating ]
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3 of 5 stars
UK
14 Nov 2009 | Trip type: Couples New

Having already stayed in this hotel in July 2008 and loved every minute of it - had no hesitation booking a return trip expecting the same this year (for my partner's birthday). Was extrememly dissapointed with the room. The rooms appear to have been renovated since last year - unfortunately not for the better - The first room we were... more

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2 of 5 stars
Durham, England
3 Nov 2009 | Trip type: Couples

Booked a double room to be told on arrival that they had 'run out'. They didn't seem to understand the concept of a reservation and gave us a twin instead. Bathroom doors are glass and so you can see the toilet 18 inches away from the bed. Despite asking for non smoking room ours smelled of smoke and to add... more

Management response from
De_Roode_Leeuw, General Manager

We regret that we were not able to meet your expectations. As far as the reservation is concerned; double bedded rooms are always "on request"and upon availability and this has to do with the limited number of double bedded rooms available. We sincerely apologize that you smelled smoke in your room. As you have experienced yourself, we are very strict...

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5 of 5 stars
NYC
26 Oct 2009 | Trip type: Couples

The reviews on this site for Hotel Amsterdam-De Roode Leeuw do not do justice to this hotel. When traveling I look for hotels with good deals but based on the reviews I was not expecting much from this hotel. However, when I arrived, checked in, and saw my room I was extremely happy. The room was small, but you have... more

Management response from
De_Roode_Leeuw, General Manager

It was a pleasure for my team and myself to learn that your stay has been a pleasant one. Nevertheless bare in mind that an experience is unique and personal so we also do respect less positive reviews and do our utmost to improve our product and services. Sometimes this is possible instantly, other times, when involving investments, this takes...

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3 of 5 stars
bournemouth
13 Sep 2009 | Trip type: Couples
1/1 found this review helpful

This was our third stay and we booked it because we love it. We requested a front facing room with balcony and smoking, and thats exactly what we got. Lovely. The bathroom has been refurbished since our last stay and is nicely done although the shower could have been upgraded a bit! (ideally). The staff on our arrival were lovely... more

Management response from
De_Roode_Leeuw, General Manager

You give this review the title "A bit disappointing" but I can very well understand that you were more disappointed than the title suggests. This shows how an employee not taking a complaint seriously can spoil a stay. Of course I have investigated this matter but neither The Executive Housekeeper nor any of the Management team have been informed by...

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5 of 5 stars
Toronto, Ontario
9 Sep 2009 | Trip type: Couples
1/1 found this review helpful

We stayed in the hotel for 9 nights from August 11th-20th in room 204. When I was booking, the front desk was more than helpful in making sure we had a smoking room at the front of the hotel. I was very pleased with the service before we even got there! When we arrived it was early morning, and check... more

Management response from
De_Roode_Leeuw, General Manager

We were very pleased that your stay has been a pleasant one. Especially because you stayed 9 nights so had a good chance to experience the hotel and its services. We know that not everyone is pleased with the drainage in some of the new bathrooms. We opted for a system where you can shower without having to take any...

Awesome
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5 of 5 stars
Minnesota
9 Sep 2009 | Trip type: Family
1/1 found this review helpful

My cousin and I stayed here for a week in Aug. The hotel was very clean and the staff was very helpful and friendly as well. While the room was a bit small, it was no smaller than some hotel rooms in NYC that I've stayed in. We had no issues during our week stay. Our room had a balcony... more

Management response from
De_Roode_Leeuw, General Manager

We appreciate that you took the time to post a review. Especially comments from clients who stayed several days, such as you, are valued because they have a good idea of the hotel, our good things and our shortcomings. Every individual has a different perception and expectation so we also respect comments of guests not happy with their experience at...

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4 of 5 stars
bath
2 Sep 2009 | Trip type: Couples
1/1 found this review helpful

my husband and i stayed in the amsterdam de roode de leeuw the end of aug for 4 nights,and i have to say i am really fussy where i stay. it HAS to be clean for a start,and it helps if the staff are friendly,and i like a comfy bed. the amsterdam came out tops on all fronts,the hotel may... more

Management response from
De_Roode_Leeuw, General Manager

We thank you for your comment and are happy that you enjoyed your stay. The title of your review suggests that everybody is complaining but fortunately many customers are happy to stay with us and we do our utmost to make them happy. The last 2 "negative" comments were made by guests who did not stay overnight at our property...

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5 of 5 stars
UK
30 Aug 2009 | Trip type: Solo travel
1/1 found this review helpful

This hotel is one of the best I have stayed in. Great location, clean friendly and helpfull staff. This is not a large hotel like say a Marriott, but you get a more personal touch, unlike the big corporate hotels. This hotel is a short walk from the train station Amsterdam CS. And has a tram stop right outside. Highly... more

Management response from
De_Roode_Leeuw, General Manager

Many thanks for having taken the time for your comments. Yes, we are not a large chain hotel. We have nothing against chain hotels and they have made a great contribution to the hotel industry but we have choosen to operate as a fully independent , privately owned hotel with all the pros and cons. A pro is that we...

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1 of 5 stars
England UK
26 Aug 2009 | Trip type: Couples
0/1 found this review helpful

They overbook the rooms, don't let you know until you arrive, then send you to another Hotel without even an apology or complimentary drink. very Very rude!!! more

Management response from
De_Roode_Leeuw, General Manager

I regret that we were in an overbooked situation and had to accommodate you in another hotel around the corner. If this happens we use to accompany the guests and assist with the luggage but I know that on the evening of your arrival no porter was available due to illness. I sincerely apologize for the fact that this was...

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1 of 5 stars
California
25 Aug 2009 | Trip type: Couples
1/1 found this review helpful

If you are anything like my husband and I then you WILL NOT like this Hotel. Right when we walked into the lobby we knew we were in trouble. The hotel is very run down and extremely old. The rooms are on the darker side and again very old with a musty smell. The remodeling of the bathrooms is a... more

Management response from
De_Roode_Leeuw, General Manager

First of all let me say that I sincerely regret that you did not like our property and that you had to find another hotel. This month we are receiving over 1300 guests and , although we are receiving many positive comments, both written as verbal, it is obvious that we will not meet the expectations of everybody. 1300 individuals...

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Hotel Amsterdam - De Roode Leeuw Also Known As

  • De Roode Leeuw Amsterdam
  • De Roode Leeuw
  • Hotel Amsterdam De Roode Leeuw
Address: Damrak 93-94, Amsterdam 1012 LP, The Netherlands