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1 review
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| restaurant | Distance | Rating |
|---|---|---|
| Cedars Libanees Restaurant | 0.2 mi 0.3 km |
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| Het Bosch | 1.0 mi 1.6 km |
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| Thing to Do | Distance | Rating |
|---|---|---|
| Amstelpark | 1.6 mi 2.5 km |
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| Concertgebouw | 2.5 mi 4.1 km |
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| Title | Source |
|---|---|
| “HEM Hotel Amsterdam” | Expedia.com |
| “Great room rates” | Venere.com |
Within 45 minutes of arriving at this hotel my bag with my laptop, train tickets, travelers checks and various other items were stolen in this hotels dining room. Our friends, my husband and myself were the only 4 people in the dining room. We were set up. The hotel would not call the police for me, they said I would... more
Dear guest, Thank you for the review. We are very sorry that your laptop and documents were stolen. Unfortunately, it is very hard to look after all our guests’ belongings in common areas, as we have 217 rooms and a lot of people are staying over. According to Dutch law, in case documents or identification cards are stolen, one needs...
**Review by 34yo Australian male** Stayed here for a weekend in November. My room was in the annex part. The room was fairly small with 2 single beds and a tv and a chair. The bathroom was ok, but plenty of hot water. The room had heating which worked all night (it was quite a cold weekend). On first arriving... more
Dear guest, Thank you for taking your time to review our hotel. Great that you liked the annex. Indeed, it offers basic, but yet satisfactory accommodation. Thank you for your kind words and we hope to see you soon!
First impressions weren't that great - the area isn't the best and the exterior isn't anything to shout about. The hotel lobby was OK, but there was a slight musty smell around the place. On trying to check-in, we were told that we would have to wait till 2pm but could leave our luggage in the baggage room and were... more
Dear guest, Thank you for your review. We are very pleased that you enjoyed your stay. Thank you for the kind words about our rooms, food corner and breakfast. Have a nice day and we hope to see you soon!
We were booked in the 2 star annex part of this hotel but on arrival felt that the accomodation was inhabitable. There was a terrible sewage stench all around the building and inside the rooms was unbearable. Also the decor was dated, to say the least, and in need of repair (broken light fitting, etc). When we complained at the... more
Dear guest, Thank you for taking your time to share your opinion about our hotel. We are pleased that you liked our 3-star main building. Indeed, the annex is bringing our reputation down and we have a lot of negative comments from travellers. We take our guests opinions seriousely, that is why we have decided to eliminate the annex by...
The hotel its self was a little smelly. The breakfast was good, lots to eat a good range of food. I thought the location wasn't that great but they do give you a business card with the address and tram number to catch. I don't think I would stay in this hotel again. more
Dear guest, Thank you for taking your time to review our hotel. We are pleased that you liked our breakfast, however, we are very sorry to hear that you did not enjoy your room facilities. Indeed, some of the rooms are facing the atrium, that is why it is not possible to open windows. Therefore, air conditioners were installed to...
Nice hotel for a reasonable price. Situated close to the highway for people traveling by car. Free parking at the hotel site. Tram station is 10 min walk from the hotel. You get a business card with the hotel address as well as the name of the tram station and tram number on it. so you should not get lost... more
Dear guest, Thank you for your review. Great that you enjoyed your stay and liked our location and facilities. Our parking, however, is not free. Have a nice day and we hope to see you again!
We stayed at the Hem between 11/10/09 and 15/10/09. We were a little dubious prior to arriving after reading some nightmare reviews from people on trip advisor. We phoned the hotel prior to arrival to make it quite clear we would not be staying in the 'annexe' accomodation (recommend doing this!). We were allocated room 120 on the first floor.... more
Dear guest, Thank you very much for your review and feedback. We are pleased that you enjoyed our staff, food corner, as well as our location. Thank you for your kind words about our food, F&B staff is going to be very glad to hear that. We are awfully sorry about the disappearance of the coins, that should not have...
I don't normally stay in 3 star hotels. This one was such a good deal with parking and breakfast included so we decided to give it a try - i would rather save $ on the hotel and have more money to go shopping LOL. I will never attempt a 3 star again. The service, lobby, breakfast, food, location were... more
Dear guest, Thank you for taking your time to review our hotel. We are content that you liked our service, food, and location. We are very sorry that cleanliness of the sheets in your room did not live up to your expectations. There are a lot of shops and bakeries within 200 meters from the hotel. They are not in...
very bad, although it is not cheap. The bathroom is much to small and dirty, we did not have a bath, because it looks too bad. never again!!!!!!!!!!!!!!!!!!!!!!!! more
Dear guest, Thank you for taking your time to review our hotel. We are very sorry that you were disappointed by your stay in the annex. The annex is a no-frills 2-star accommodation and, if a guest is not satisfied with the facilities, we offer an option to upgrade to our main 3-star building.
Staff were extremely friendly, the room was comfortable and the price was perfect. Overall a good experience. Food served until 4 or 5 in the morning proved very useful. Returning on the 24th of this month, absolutely cant wait. more
Dear guest, Thank you for the review. We are pleased that you enjoyed your stay with us. Our rooms, staff, and food corner, in particular. Looking forward to seeing you on 24th.
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