We stayed for 1 night in one of the quad rooms, which was perfect for us to bring the cost down. On first arrival there was nobody in reception. After waiting there for 15mins, calling out and ringing the bell, someone eventually turned up. The guy was very arrogant and assumed we knew everything about the hotel already. We were... more

In 12 years of staying in hotels around the world, this is the first one I have ever complained about. Tiny bathroom, not even enough space to squeeze between the toilet and the wall to get to the shower. Single room was quite claustrophobic and a strange layout. Not very well-informed staff, couldn't even say where any internet cafes could... more

Having taken what seemed like a bit of risk when we booked 3 nights at the Hermitage after reading some of the reviews here, we were very happily surprised by the stylish decor of both the public areas and our double room on the 4th floor. The en suite shower and toilet was small, but very new, as was all... more

I have just come back from a stay at this hotel. I went for a weekend with 7 other friends. I had read all the reviews i could find and the bad outweighed the good i was so nervous that it was going to be a dump lol but i was soooo suprised, the hotel has completly been renovated and... more

The hotel fire alarm went off three times between midnight and dawn. The receptionist explained it was people smoking joints in their rooms. We had a triple room. It was cramped, but then so is most Amsterdam accommodation. The bathroom was so small that you couldn't sit without opening the door. But it was clean, the beds were comfortable and... more

I*v just back from Amsterdam, were I*v stayed for 4 days in hotel Hermitage, and I want to say, likely for me non of revues was true. This are all old revues of hotel, which by the way they don’t only renamed but completely renovated. I don’t know what it was before, but now it is kind of boutique hotel.... more

The hotel is now called Hotel Hermitage Amsterdam, it advertises all rooms with flatscreen tv, telephone and coffee making facilities, however none of the rooms actually had these. Everything was clean however we paid for a large double room but were given a small double room, they advertised it had a canal view which is true however there is also... more

Thank you for spoiling a perfect holiday!!!! You could have told us that you were closed before we travelled to Amsterdam so we could organise alternative arrangements. Bad organisation. We have had to sleep on the streets thank you more

We just arrived back from a four-day-trip to Amsterdam and we are still horrified by this overly disgusting place. The bathroom was entirely covered with black mildew stains, the shower head was broken and the toilet smelled like it hasn't been cleaned for ages. The duvet had white stains on it and the hairdryer and telephone which were promoted on... more