The only good thing is that the bed was wonderful. We had a top-floor suite, the doors to the terrace were broken, so the rooms could not be locked. The jacuzzi was dirty and the water had a particular smell, like the sewers. When I dropped the soap in the shower, I could not pick it up because of the... more

I was supposed to stay at the Empire Hotel (their sister dump) down the street, but when I arrived there, the front desk person (no greeting, just a low grunt) told me that they didn't have a record of my reservation nor did they have a room. After five minutes of ruffling through papers, she told me to go back... more

I booked this hotel over the internet, I stayed for only one night as I was going for business, normally I stay at Ramada Plaza which is a luxurious hotel but far from the centre of Antwerp, this time I chose this hotel for convenient centre location which turned out to be great, I stayes in a room which was... more

I did book the Alfa Keyser for Valentine's week-end. After booking I looked at tripadvisor .Oh no, those reviews, all other hotels were fully booked - what to do? I called to the Alfa hotel and was honnest about what I have seen on the internet, and that I only liked to visit the hotel in a nice renovated room... more

Very dirty rooms!! on the internet they misled people!! with wrong pictures of rooms, the hotel rooms are dirty en the hotel is a dump!!! If you want realy four star hotel!! go around the corner to Radison Sas astrid ! that's realy a four star hotel i have bin their. SUPER RADISONS SAS ASTRID DON't GO TO ALFA KEYSER... more

What a dump !!! The hotel website talks about a luxury restaurant, room service facilities, and a gym / sauna etc... No Room service when i tried to order food. Restaurant closed down months ago but they have not amended the website or removed the menus from the rooms yet. No hot water for showers, No plug in the bath... more

What a shocker! Four stars? No way! Only if you add a minus sign. Badly serviced room. Bad plumbing. Dirty mattress. No hangers in the wardrobe. No glasses for a drink. It's hard to know where to stop with the complaints. Wild horses could not drag me back there. more

I only stayed here for 3 nights but will never stay here again and will never recommend it to anyone!! On the first morning we awoke to find no hot water for showers and Believe it or not, our bed was held up on one side by a crate... i found this the painful way when I hit my bare... more

This Hotel was one of the worst hotels I have ever stayed in! If one were Blind drunk it probably wouldn't of mattered, but it did .There was no hot water in the showers for three out of the four morings we stayed,the room was filthy and the staff were extremely rude and did not care when we complained and... more