Nice hotel and facilities ruined by rude staff who do not understand concept of good service. Breakfast buffet manager Jesus gets first prize for incompetence and rudeness. Took 15 minutes (and 3 reminders!) before bringing baby highchair requested on arrival. When it finally arrived - the highchair was broken, missing the strap between the legs so we had to hold... More

We spent one night in January as a family of four and stayed in a deluxe suite. The rate was very good and included breakfast and internet usage. Also included was use of the business lounge but in all honesty this was just a corner in a corridor with only coffee or coke on offer. The hotel is midway through... More

I stayed here on a business trip, and found the location in the centre of Brussels ideal. The rooms were spacious and well appointed, and in general the staff were first class. My only slight issue was the length of time it took to check in and out...... Maybe I was just there during a busy period. I would be... More

We took a business room on friday to have dinner in the excellent (** michelin sea grill) restaurant in the hotel- not from the hotel. Check inn was 2star hotel class: long waiting time, spoke only french, no parking anymore, some discussion behid the desk between personel. Room was OK but became not OK. Airco didn't work properly and the... More

The hotel is located right in the city centre, just a few steps from all the attraction, tram station is very nearby though. The rooms are in classic style (I'm not a fun of this btw), very well equipped (coffee maker, etc) with comfortable beds. On each floor business corner with free internet and printing facilities can be found as... More

Stayed here in May 2011 when some renovation work was going on but did not spoil our experience. Great value for money & extremely helpful staff is how I would describe this hotel. Rooms were comfortable and wi-fi worked without hitch. Concierge was extremely helpful and patient. They had good knowledge of almost everything we asked and tailored their suggestions... More

If you want a central located hotel and you book a discounted room go for it,but if you are searching for a real 5 stars better stay somewhere else More

The location couldn't be better. Just a few minutes walk to the Grand Place, metro stations, shopping and restaurants, yet secluded enough on a lesser travelled street to remain quiet at night. The rooms were lovely, the lobby and restaurants grand. More

Stayed here Aug 2011 on room only bases, got upgrade for€40pp. to business room which included breakfasts and free soft drinks and coffees at our floor lounge which was great considering breakfast is €30pp per night. Staff are friendly and helpful at all times . hotels restaurant is decent and if you want something up market you can book in... More