We booked our hotel through the Sofitel website. As frequent users of the Sofitel hotel chain, we have a Sofitel Privilege card which really made our experience extraordinary. Our privilege card enabled us to be upgraded to a suite for the price of a double room, which gave us access to a huge room - the size of a small... more

This is a faded, sad hotel. There was no doorman and only one employee at the desk during most of my stay. Forget about concierge's, a taxi line, a pool, nearby shopping. There is a nice outdoor beer garden with several pubs selling mussels two blocks away and a good breakfast place is one block away (breakfast at the hotel... more

We spent three nights at that old palace. Quite all that has been said in other reviews is right, for the best or the worse. In brief, the hotel is old but clean, it smells of old times, rooms have been refurbished, great bathroom, great bed. The hotel is not far from the Grand Place and city center but located... more

Of all the hotels I stayed while in Europe this was my favorite place. The dining area is absolutly beautiful! It is an old hotel but if you love ornate this is it! The room and bathroom was a very nice size. Very comfy. I would like to come back here again. more

Purpose of trip: A good friend's wedding, which was to be held in the hotel reception rooms. In short: Inadequte, surly service, peeling wallpaper, threadbare carpets, poor location, no tea making facilities in room, no iron in room, a battered mattress, housekeeping staff that just don't care - this is NOT a luxury hotel, and badly needs an overhaul. Do... more

Ok, so I was looking for a place to stay one night in Brussels. I surfed the web and remembered of the Accor group, who eventually proposed me what seemed to be a nice option, Brussels’ downtown located, old but classy, not standardised, a nice place for a nice night. I called the hotel and the boy at Reservations told... more

If it's glitz, comfort, huge high ceilings and champagne you're after in brussels, this is the place. a 10 min. stroll to the grand place, a champagne bar kitted out in the style of a 1930's luxury train carriage, attentive and helpful staff, I personally could not fault this hotel, other than a slight niggle with the main restaurant which... more

I am on business in Brussels every week and stay at the Astoria because my company has special rates there. I know many rooms of the hotel. Service is quite bad: sometimes staff ignores you and some of the staff is unable to give you a correct information about the amenities of the hotel. Rooms are OK and the carpets... more

Upon arriving at the Astoria, we were met by a rather rude receptionist who wanted our credit card details. We didn't have our credit card details with us and he then asked for a deposit for the mini bar and telephone. The deposit he was looking for was 50 Euros per day! When we advised that we would not be... more