As I read here before.... the staff doesn't do "customer service" very well. Even being at fault, they didn't manage to admit to their mistake and didn't treat me as a customer but rather as another way to make money. The first line of staff was friendly enough, but when connected with their superiors, I got in touch with people... more

very clean, large rooms, comfy beds (but pillows are a bit weird)friendly staff, did not try the food but it looked good. more

We booked a last-minute weekend package through Expedia, which included the Hilton Brussels City as a hotel. We requested double rooms, which did not successfully pass through Expedia to the Hilton (Caveat Emptor). However, the staff (Mustafa) was accommodating and booked us into the rooms in the HHonours floor (TYVM!) with ease. Overall, it's a Hilton so good service, good... more

We stayed at this hotel at the beginning of our trip and again at the end when we were flying home. The hotel staff is very friendly and checked us in immediately both times even though we were there as early as 8AM. The location is pretty good in terms of being very close to the commercial shopping area, and... more

The hotel, as others have mentioned, is about a 15-20 minute walk from the Grand Place (down Rue Nueve which has really good shopping). In the other direction, Gard Noord (train station) is about a 10 minute walk- either through office parks or under a highway overpass and adjanct to the red-light district. I arrived at Gard Noord and couldn't... more

We were booked by Gate 1 Travel at the Hilton Brussels City for 3 nights and were very pleased with our experience. The hotel staff were friendly and helpful, our king room was very spacious, and the breakfast - GREAT! We weren't expecting custom omelets, belgian waffles etc. but that's what was included along with the usual breads, meats, cheeses,... more

Booked this hotel through the Eurostar website as a package with the train for the Easter weekend. Having read reviews on here was wondering what it would be like but was pleasantly suprised by the whole experience. We arrived at around 10am and our room was ready and we checked straight in, our room was really big with lots of... more

Bit tired looking. Good location more

Hotel is ok, a three star Hilton, so some things cannot be on top notch hilton level. Unfortunatly the food and rooms are, but the staff is not. In my previous job I arranged tall ravel for work colleagues in this hotel, and have been in a lot of trouble with the often grumpy staff. After various complaints of colleagues... more