Very promising hotel on paper (or web) but our stay was very disappointing. Personnel was arrogant and not very helpful. The room was tiny, the airco didn't work, the beds were awful, the bars were closed, the rooms are noisy and so on. The hallways were hot (next to the fact that its very uncomfortable it isn't very environmentally correct).... more
Management response from
RoyalWindsor, Front Office Manager
Dear Madam,
First and Foremost thank-you for choosing the Royal Windsor Hotel Grand Place.
I am very sorry to learn that you such a bad in our hotel. Quite clearly, we failed to provide you the expected lavel of service.
I hope you will accept our deepest apologies for the inconvenience caused. Please rest assured that immediate actions have been...