When I stayed, the hot water system broke down for the whole hotel, so no one had hot water all morning. When I complained and asked for a refund, I was offered €25 on a €200 room. After a lot of arguing, I got a 50% refund. While I was on reception, another guest was telling reception that he'd had... more

My husband and I found this place for a Saturday-night stay (we were just in Brussels for a quick weekend) and were not disappointed when we arrived. We had read it far from the city center/tourist area, but really, it was a 20-minute walk -- and a nice walk, at that, past parks and E.U. buildings. I could see where... more

I spent a couple of nights at the Crowne Plaza, and won't return unless I have to. I used to be quite swish, but it aging, getting shabby, and quite frankly, far too expensive for what it offers. The 'business' rooms are ok, but nothing special (old tv's shower over the bath, poor mini-bar). Don't let them pawn you off... more

We stay at the Crowne Plaza Europa for 1 night as we were visiting friends. The room are of good size, but the parking facility are poor, you have to drag your suitcase in the stairs, there is no direct connection with the hotel. Finding the fitness room was quite a challenge and the lunch in the restaurant quite a... more

I stayed for two nights at the Crowne Plaza Europa on a business trip. The outside appearance is awful, the hotel obviously built in the 1970s or 1980s. Inside it's very comfortable and nice, a perfect location for a business trip. The staff was very polite and friendly, I had absolutely no complaints at all about unfriendly hotel staff, which... more

Not bad location if willing to use Brussels Metro, three stops to Central Station from the Malbeek Station, which is under the hotel (but be careful of the dim underpass to the station entrance, stay on Rue La Loi instead). Old, stained carpet, dated furniture and bedspreads. But not dirty. Nice lobby. View out my window was rear of hotel,... more

We stayed at this hotel last weekend and don't recognize the negative reviews below at all. Our non-smoking room was very spacious and clean and the bed comfortable. Furthermore the room was equipped with just about everything you could need: safe, hairdryer, trouser press, free internet connection, tea and coffee etc. The staff were friendly and the location is good... more

I stayed in this hotel last weekend and I have to say the accommodation was very good. No bed bugs at all and the room was clean and quiet. Friendly staff and breakfast was very good. I would definitely recommend it to friends. more

Absolutely dreadfull, and is getting porogressively worse. I have stayed here 5/6 times and it is getting progressively worse, yet strangely more expensive. Reception were rudely efficient Door to room looked like someone had tried to break it in Room was grubby Room was noisy - very poor noise insulation from the street and room next door. Breakfast was cold... more