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The Hotel - Brussels

4.0 of 5
38, Boulevard de Waterloo, Brussels 1000, Belgium
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Ranked #96 of 210 hotels in Brussels
3.5 of 5 stars 55 Reviews
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55 reviews from our community

What travellers say about this hotel
  • Grand place(4)
  • Executive Lounge(3)
  • Very good(3)
Traveller rating
    8
    17
    17
    12
    1
Only show reviews for Family (3) | Couples (15) | Business (15)
Date Rating
TagishLady
Parksville, Canada
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 6 February 2012

Stayed at The Hotel, during a Rhine river boat cruise pre trip. Hotel was clean, staff extremely friendly and the location is ideal, close to downtown (about a 15 minute walk), the subway, great location and the staff extremely friendly. I would stay there again. More

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Family Sanders
Amsterdam, The Netherlands
Senior Contributor
36 reviews
70 helpful votes
4 of 5 stars Reviewed 23 January 2012

We booked a special weekend stay promotion in january 2012 for an Avenue Room but were by our surprise upgraded to a non-renovated junior suite. For a promotion price of 99 eur/night for two of us was it a bargain. Quiet "private breakfast" in the biblotheque on the first floor, perfect serviced. Very good breakfast, nice view from our spacious... More

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susan l
Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 11 January 2012

We stayed in the hotel for 4 nights in October on a city break we had booked through late rooms. com and they had messed up our booking. We were exhausted just flown in from Cyprus travelling all day to be told there was no booking. Fortunately for us Saad Boumraya ( senior guest relation manager ) was on duty... More

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Fm_35566
Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews
1 helpful vote
2 of 5 stars Reviewed 8 January 2012

We booked this hotel for New Year's Eve as it was close to the place where we were having our New Year's party. We have been really disappointed by this hotel and we don't recommend it. First of all, the customer service was brutal: We checked in around 7pm and had to queue for 10 min as there were a... More

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Nicolas Verbrugghe, Director of Guest & Business Experience at The Hotel - Brussels, responded to this review
19 January 2012

Dear Fm_35566, I would like to apologize for the experience you encountered. I understood from your review that it was very busy at check-in, but this shouldn’t be an excuse for not being courteous. We will definitely address your case to our team so lessons can be learned from it to avoid this from happening again in the future. With... More

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GHBusinessTraveller
Cork, Ireland
Senior Reviewer
9 reviews
4 helpful votes
4 of 5 stars Reviewed 23 December 2011

I like this hotel and have stayed there a few times now. It has a nice art deco style to it. I did not use many of the facilities so I cannot comment on that. The staff at check-in and for room service were friendly and helpful. The rooms I stayed in were nice and comfortable. My only concern was... More

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Kitsambler
Seattle, Washington
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

This used to be the Hilton property, and it still plays in that league. The lobby is large and modern, with no bar or food service. There was a small chilled take-away food service with sandwiches for those odd-hour munchies. The desk staff is professional and multi-lingual. The porterage staff is limited, so bag handling is a bit slow. The... More

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Tenighir
Diamond Bar, California
Senior Contributor
22 reviews
8 helpful votes
4 of 5 stars Reviewed 5 December 2011

Beautifully situated near the Egmont Palace and Louisa metro station, The Hotel has a helpful staff at the reception desk. The breakfast buffet is the BEST ever! If you would like an efficiently run buffet, this is it: lots of meats, breads, yogurts, muesli, eggs, and coffees. Rooms need a bit of sprucing up, but the hotel is in the... More

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David W
Bournemouth, England, United Kingdom
1 review
5 of 5 stars Reviewed 4 December 2011

I had low expectations of this hotel after reading some of the reviews. I have to say that we were very pleasantly surprised by how much we enjoyed our stay. On arrival at 10am we are met by very helpful, smiley reception staff and able to check in immediately. The room was a good size, very clean and well presented.... More

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Bruzhania
Vilnius, Lithuania
Senior Reviewer
10 reviews
3 helpful votes
3 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

I have stayed in the hotel this November while on a mission in Brussels. The lobby and the elevators look impressive with their wooden decorations, marble floors and golden mirror frames. The room was spacious enough with a very nice view (I guess the higher you go, the better the view). But I couldn't say this was an exceptional hotel:... More

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Nicolas Verbrugghe, Director of Guest & Business Experience at The Hotel - Brussels, responded to this review
7 December 2011

Dear Bruzhania, First of all thank you for taking the time to share your feedback with us. In November we started with the renovation of the rooms. They will be extensively refurbished and we try to take into account all the feedback that we receive from our guests. Recently we ordered new mattresses, duvets and pillows so that our guests... More

FotisAthens
Athens, Greece
Senior Reviewer
10 reviews
8 helpful votes
4 of 5 stars Reviewed 19 November 2011

Stayed there for one night on a bussines trip on October 2011. Room was very nice, bg and spotless clean. Breakfast offers anything you would like to eat in a very good quality. Not in the very city center, but not far away from it. More

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