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Hotel Heritage


Hotel Heritage
Hotel class 4 of 5
Niklaas Desparsstraat 11 | (formerly the Hansa Hotel), Bruges 8000, Belgium
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Traveller Reviews

95% Recommend
4.5 of 5 stars 158 reviews
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By trip type
All (158)
[ Date ] [ Rating ]
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5 of 5 stars
Atlanta, Georgia
7 Jul 2009 | Trip type: Couples New

We just stayed one night in Bruges at the Hotel Heritage but are already thinking of coming back and have recommended the hotel to friends and family. We were impressed with Victorian style of the hotel and the attention to detail from the staff and with the room itself. We booked directly with the hotel website and got a wonderful... more

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4 of 5 stars
Merrick, NY
6 Jul 2009 | Trip type: Couples New

This is a nice hotel with terriffic amenities in the center of Bruges. The breakfast you can pass on since there is a nice patisserie down the street with great coffe and baked goods that is much cheaper than the cost for the breakfast at the hotel. The staff is attentive enough. Be mindful of the construction across the street... more

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4 of 5 stars
stourbridge
25 Jun 2009 | Trip type: Friends getaway

We have just returned from a 4 night stay at the Heritage. We thought the hotel was lovely, the staff very helpful and the location was just right. Nothing was too much trouble for the staff. The rooms were good and comfortable, although it would have been nice to have had tea/coffee making facilities. The bathrooms were nice and the... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much to take time to comment on your experience. We are extremely delighted to note that our staff, rooms, breakfast and location exceeded your expectations. We hope to welcome you again at our hotel in the future.

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5 of 5 stars
HORNCHURCH, ESSEX.
22 Jun 2009 | Trip type: Couples

A wonderful hotel, with fantastic staff, location and breakfast. Sublime. more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much for your short, but very positive review. Should your future travels bring you to Bruges again, we hope to be able to welcome you again in our hotel.

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5 of 5 stars
new york
15 Jun 2009 | Trip type: Couples

We stayed in the Hotel Heritage for our 1 year anniversary and we had the best experience we could ever hope for. The owners gave us complimentary champagne and berries which was a nice personal touch. It showed that they cared to make our stay memorable and they succeeded! Loved the handwritten notices and weather reports every morning. The location... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much for taking the time to provide feedback on your experience. We are pleased to read that we have fulfilled your expectations (and more) and that you appreciated the Champagne & strawberries given to you to celebrate your first anniversary, as we take great pride in making the stay of our guests as memorable as possible !...

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5 of 5 stars
Alton Hampshire, UK
11 Jun 2009 | Trip type: Couples

This hotel is in a great location. It is very comfortable and the staff very helpful. When we arrived we were given a full briefing on what to do in Bruges. Breakfast was superb. more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you again for staying with us and for taking the time to comment on your stay. We are thrilled to read that you appreciated the briefing on ‘what to do in Bruges’ as we thoroughly take the time for all our guests to tell them about the ‘where ins and outs’ in Bruges. This confirms our efforts and inspires...

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5 of 5 stars
providence ri
8 Jun 2009 | Trip type: Couples

The Heritage Hotel was fabulous. The owners, Isabelle and Johan, make your stay a memorable one. They offer great services including a complimentary walking tour of the city. The room is lovely and the beds were the most comfortable of all our stays through Europe. We would return. more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much for taking the time to comment on your stay with us. We are very pleased to see that you enjoyed the walking tour with Andrew and you would like to come back to our hotel. Until then.

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5 of 5 stars
Hanoi
8 Jun 2009 | Trip type: Business

Having booked a room at the Kempinski, the only 5 star in Bruges, we were absolutely not overwhelmed with their quality and service, we checked out after 1 night and looked for the Heritage Hotel, according to the reviews, one of the best hotels in Bruges. I was really surprised, once we found it, by the general atmosphere of the... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for your positive review. We are delighted to see that you enjoyed your stay with us and that you were impressed by both our staff and atmosphere. We hope to be able to welcome you again at the hotel in the near future.

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5 of 5 stars
Costa Mesa, California
7 Jun 2009 | Trip type: Couples

They spoke English very well and were quick to provide local information, maps, and offer many services. They had a nice intimate bar and would serve coffee, hot chocolate and alcohol whenever you wanted. They also had a bit pricey breakfast buffet and elegant dinner in their small dining room. We were there three nights and the room and amenities... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much for your positive review. We are glad our service and amenities exceeded your expecations. Should your future travels bring you to Bruges again, we hope to welcome you again in our hotel.

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5 of 5 stars
Amsterdam
6 Jun 2009 | Trip type: Business, Solo travel

I stayed at the Hotel Heritage for three nights while attending a conference in Brugge. The hotel is very elegant and the room was spacious enough with a comfortable bed. The hotel would qualify as a 4 star by American standards and is probably one of the nicer places in town. The hotel is well-located, just behind the Markt but... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for choosing to stay with us. We know that in Bruges you have many options available and we appreciate having had the opportunity to serve you. We are pleased to hear that your were please with our central location. We are looking forward to welcoming you again.

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Hotel Heritage Address

Niklaas Desparsstraat 11 | (formerly the Hansa Hotel), Bruges 8000, Belgium