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Hotel Heritage - Relais & Chateaux


Hotel class 4.0 of 5
11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Reviews you can trust

95% Recommend
4.5 of 5 stars 186 reviews
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By trip type
All (186)
[ Date ] [ Rating ]
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5 of 5 stars
New Hampshire
9 Nov 2009 | Trip type: Couples New

Isabelle and her husband have found the magic secret of delivering perfection and service above and beyond expectations. They have not missed anything in the way the manage the property or have trained the staff. If you have a choice of rooms...ask for # 40. You will find it charming and beautiful. Front desk ladies are helpful and are willing... more

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5 of 5 stars
Wrexham
5 Nov 2009 | Trip type: Couples New

My fiancé and I stayed at this hotel for three nights in October and we absolutely loved it! From the moment we stepped through the door the high level of service and attention to detail was evident. The lady on the front desk was so friendly and helpful; she explained about the hotel and its amenities as well as providing... more

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4 of 5 stars
Staffs
27 Oct 2009 | Trip type: Family

Arrived at the hotel to be greeted by a very helpful receptionist and a porter who sorte out our luggage an parked our car for us. Lovely entrance hall, sitting area, dining room. The hall and stairs to the 4 floors are made of marble absolutely beautiful. We stayed in room 31. on arrival at the room as son as... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you so much for your review and feedback. Indeed we strive to maintain the highest service standards at our hotel. We're so happy you enjoyed your stay in the city and look forward to welcoming you in the not too distant future. We always have specials available on our website that may work well with your future travel plans...

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5 of 5 stars
Palm Beach, Florida
25 Oct 2009 | Trip type: Solo travel

I stayed at the Heritage Hotel for a second time recently, especially after reading that they now not only have a renovated lounge, but a full restaurant called Le Mystique. It's at the same area where the breakfast is served next to the lobby and the dining is amazing. The chef uses local ingredients so everything is fresh and prepared... more

Management response from
BackofficeHeritage, Guest Service Manager

Le Mystique is indeed a hidden gem at the hotel. Newly opened, the restaurant boasts seasonal offerings for our guests and we're excited that you enjoyed your experience there. Please tell your friends!

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5 of 5 stars
UK
25 Oct 2009 | Trip type: Couples

This hotel is in a great location, within walking distance of all the main sites. For a stress-free stay we parked at the station (E2.50 per day) and took the free bus to Markt Square near the hotel.The hotel is beautifully decorated and the staff are very helpful and friendly. The complimentary wifi in the room was appreciated as was... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for your feedback! Our in-room internet kiosk was designed specifically for our guests' enjoyment and convenience. We are delighted that your experience was memorable and we look forward to your next trip to Bruges!

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5 of 5 stars
dallas, tx
19 Oct 2009 | Trip type: Couples

beautiful, beautiful hotel. Staff was wonderful, public rooms amazing, great location for exploring Bruges. more

Management response from
BackofficeHeritage, Guest Service Manager

With our renovations that took place, our lounge Le Magnum and our new restaurant Le Mystique are a must to try out when staying at our hotel. Thank you for the review and we hope to see you in Bruges on your next trip!

Great Stay
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5 of 5 stars
Indiana
14 Oct 2009 | Trip type: Friends getaway

Hotel Heritage is located within easy walking distance to most of the major attractions. The staff was very pleasant and helpful in assisting with tours and advice on places to eat. The complementary in room internet was also appreciated. I would say the only minus was the construction taking place across the street. However, work did not begin until after... more

Management response from
BackofficeHeritage, Guest Service Manager

Our front desk staff is trained to provide as much insight to the city as possible. We're happy you enjoyed your stay and look forward to welcoming you and your friends again soon.

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5 of 5 stars
england
6 Oct 2009 | Trip type: Couples

lovely hotel in ideal location in this wonderful city.room was spotless with nice decor.there is still building work out the front but did not really affect us.breakfast seemed expensive but when you see prices in town and the fact you can eat as much as you like it is not so bad but dont expect a full english. turn left... more

Management response from
BackofficeHeritage, Guest Service Manager

We strive to keep our hotel spotless and our service standards impeccable. Next time, we urge you to try out our restaurant Le Mystique for fine Flemish and French cuisine prepared daily by our chef who uses seasonal local ingredients. Until then.

JUST GO!
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5 of 5 stars
Texas
6 Oct 2009 | Trip type: Couples

There are endless 5-star reviews, plus TripAdvisor awards, for this hotel, so we won’t try to match those very true words. But some friendly advice: Stay in this hotel [and visit this city] at least once in your life! You will be perfectly served by the staff…pampered by the service…absolutely delighted by the rooms…amazed that you’re located in the midst... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for your kind words ! We are delighted that you enjoyed the central Bruges location and the city. We look forward to hosting you again in the near future !

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5 of 5 stars
Beds
28 Sep 2009 | Trip type: Couples

Pleasantly situated hotel within minutes of the main market square where you can find horse and carriage rides and the famous Belfort bell tower. My husband and I walked from the station to the hotel which took approximately 15 mins and this gave us chance to see some of Bruges sites on the way. On arriving at our hotel our... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to comment on your experience. We were thrilled to note that we succeeded in exceeding your expectations and can’t wait to welcome you back to the hotel in the near future.

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Hotel Heritage - Relais & Chateaux Also Known As

  • Heritage Hotel Bruges
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium