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Hotel Heritage - Relais & Chateaux


Hotel class 4.0 of 5
11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Reviews you can trust

95% Recommend
4.5 of 5 stars 188 reviews
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By trip type
All (188)
[ Date ] [ Rating ]
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5 of 5 stars
england
6 Oct 2009 | Trip type: Couples

lovely hotel in ideal location in this wonderful city.room was spotless with nice decor.there is still building work out the front but did not really affect us.breakfast seemed expensive but when you see prices in town and the fact you can eat as much as you like it is not so bad but dont expect a full english. turn left... more

Management response from
BackofficeHeritage, Guest Service Manager

We strive to keep our hotel spotless and our service standards impeccable. Next time, we urge you to try out our restaurant Le Mystique for fine Flemish and French cuisine prepared daily by our chef who uses seasonal local ingredients. Until then.

JUST GO!
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5 of 5 stars
Texas
6 Oct 2009 | Trip type: Business, Couples

There are endless 5-star reviews, plus TripAdvisor awards, for this hotel, so we won’t try to match those very true words. But some friendly advice: Stay in this hotel [and visit this city] at least once in your life! You will be perfectly served by the staff…pampered by the service…absolutely delighted by the rooms…amazed that you’re located in the midst... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for your kind words ! We are delighted that you enjoyed the central Bruges location and the city. We look forward to hosting you again in the near future !

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5 of 5 stars
Beds
28 Sep 2009 | Trip type: Couples

Pleasantly situated hotel within minutes of the main market square where you can find horse and carriage rides and the famous Belfort bell tower. My husband and I walked from the station to the hotel which took approximately 15 mins and this gave us chance to see some of Bruges sites on the way. On arriving at our hotel our... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to comment on your experience. We were thrilled to note that we succeeded in exceeding your expectations and can’t wait to welcome you back to the hotel in the near future.

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5 of 5 stars
England, United Kingdom
23 Sep 2009 | Trip type: Couples

First time in Brugges and stayed at the Heritage and had a great time. The location is excellent, right next to the Markt and plenty of bars and restaurants but we weren't affected by any noise so had two great night's sleep. The hotel has valet parking for 20 Euros which was great. Our room was 77. It was 'cosy'... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to provide feedback on your experience. We can’t wait to welcome you back to the Heritage Hotel. Until then.

A little Gem
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5 of 5 stars
surrey UK
22 Sep 2009 | Trip type: Couples

This was our first visit to Bruges, we found the hotel very comfortable and convenient for everywhere. The staff were very helpful and welcoming, we didn't pay a lot for our room so I guess that is why it was on the small side, but it did have everything, and the bed linen and towels were beautiful and the bed... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for your positive comment. It’s always a great pleasure to see people enjoy their stay with us. We are looking forward to welcoming you again.

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4 of 5 stars
brasil
21 Sep 2009 | Trip type: Couples
1
person found this review helpful

I arrived in Bruges by car and noticed it would be hard to drive through the old town. I stopped the car and phone the hotel, the attendent took her time guiding me through the maze. Quiet street, but i noticed a construction site across the street. It didn't bother us at all. No noise heard during our stay. The... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to comment on your experience. We were thrilled to note that we succeeded in exceeding your expectations and can’t wait to welcome you back to the hotel in the near future.

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1 of 5 stars
MM90402
17 Sep 2009 | Trip type: Friends getaway
1
person found this review helpful

I simply can't understand why anyone wrote good reviews of this place. The location is great and the common areas are pretty but that's about the extent of what's good (oh, and there is free WiFi). The bad: There is long term construction going on directly across the street. How is it possible that no one has mentioned that?? Beds... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much for commenting about your stay with us. However, needless to say that your comment leaves us with a very bad feeling. There is indeed a construction across the road with barely any influence on your stay or quality of your stay at the hotel. This is probably why nobody has mentioned this before. We are sorry...

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4 of 5 stars
Atlanta, Georgia
8 Sep 2009 | Trip type: Couples

We had a great stay at this wonderful hotel. The room (theatre-view suite) was very large with a sitting room and a separate shower/tub bathroom… the dual sinks also make a big difference. You will also have access to a shared sundeck if you choose to stay on the top floor. You can trust that the bed is large and... more

Management response from
BackofficeHeritage, Guest Service Manager

We are so pleased you enjoyed your stay with us, and that you had a wonderful stay in Bruges, including nice dinners. We hope to welcome you again in the future !

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4 of 5 stars
Isle of Wight
3 Sep 2009 | Trip type: Couples

We spent one night at the Heritage whilst on our roadtrip to Scandinavia, and found it to be the perfect first night's stay. Positives were the proximity to the centre of Bruges, high-quality spacious room, lovely bathroom, friendly service including a free walking tour and orientation, and the quality of the buffet breakfast. Things to be aware of: current building... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you again for staying with us and for taking the time to comment on that experience. We are thrilled that you enjoyed your stay with us, and happy you enjoyed our breakfast buffet. It's one of the top amenities we offer!

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4 of 5 stars
Bridgend, South Wales
27 Aug 2009 | Trip type: Couples

Excellent Hotel - I booked after seeing all the recommendations from previous tripadvisor comments, as a surprise birthday present. I decided against the breakfast option due to cost & found a lovely patisserie around the corner (turn left & left again at hotel entrance), though on last morning we did see the quality on offer, so looked good! Rooms were... more

Management response from
BackofficeHeritage, Guest Service Manager

We are thrilled to see that your experience at our hotel was a most positive one. We do offer coffee in the morning upon request, since we strive for personalized service. We do apologize for the alarm and forwarded your comment to the Housekeeping department to check the alarm clock in every departing room. We hope to welcome you again...

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Hotel Heritage - Relais & Chateaux Also Known As

  • Heritage Hotel Bruges
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium