This hotel has a great location right in the centre of town. My husband and I were told that we had been upgraded to a junior suite. The room was clean and spacious but very dark and gloomy due to the lack of natural light and choice of decor. We had one very small pillow each for the bed. There... more

no issues like the others with bugs and the check-in was efficient, room was ok, nicely designed , scrambled eggs at breakfast could do with some improvment, but all in all, its a good place to base yourself for a trip to bruges...I've stayed at worse, staff I found are friendly but maybe some people just arent used to different... more

Great location. Nighmare to find the hotel. I received three lovely bed bug bites after spending one night here. I received an email customer survey to complete after my stay and filled it out honestly. I mentioned the dated beds and clear need for new mattresses due to bugs. I receieved a snarky reply back from the hotel letting me... more

The location is satisfactory. The staff seemed bothered by any requests for information or directions; the parrot was the friendliest of the bunch. The bedding and beds were shabby. A Belgium waffle would have been more comfortable to sleep on! A continental breakfast was 15 Euro. It's not a terrible place, but it's not 4 star material. more

i arrived on fri 20th march for a 3 night break at the best western Acacia,The hotel is in a good central position about 15 min walk from the train station. At check in the front house staff could not off been any more helpfull, the room was cleaned and ready on arivial. The room was spacious and had a... more

Here's the honest good then bad. Great location, good parking, nice bar, superb breakfast. Luxury room was threadbare, carpet soiled, and 2-floored room smelled of smoke. Pool needed cleaning and ground very slippery (mold?). Tried to dry my daugher's hair with hotel hairdryer; it exploded in fire, knocked out power, and I had to throw it to keep from being... more

The parrot was the only warm blooded thing with manners at the reception of this sterile enviroment! I understand ther has been a recent management change and perhaps this has had an unsettling effect this Summer- but I urge 'the Acacia' to quickly nip there charactorless reception, and total lack of customer service in the bud.. or it will be... more

Located in the centre of Brugge with it's own secure car park. Staff very friendly, including the Parrot in the Reception area. Public areas very nicely furnished. Has a Bar and a restaurant (breakfast only). Breakfast was included in our deal. Our bedroom was a 2 storey affair with a staircase which might prove difficult to elderly persons. The bedroom... more

Having read the several glowing reviews of this hotel on Trip Advisor, I can only assume that we were unlucky with the room allocation. No flat screen TV or electronic safe or little balcony, and the layout of the bedroom was "unusual" to put it kindly. When booking, I had the choice of either a standard room or a Duplex... more