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Floris Karos Hotel

3.0 of 5
Hoefijzerlaan 37, Bruges 8000, Belgium
Hotel amenities
Floris Karos Hotel
Ranked #76 of 104 hotels in Bruges
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348 reviews from our community

Traveller rating
    51
    128
    87
    48
    33
See reviews for
Families
64
 
Couples
142
 
Solo
4
 
Business
8
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Breda, The Netherlands
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW via mobile

Stayed there with my mom. Had a great golf weekend. Start with the upsides. Clean beds, guarded car park, great location, good (free) Nespresso in the lobby. Downsides outweighed the upsides however: crowded breakfast, service at check-in really should have been more friendly, funny smell in the lobby, black hair on the bathroom floor.... There is nothing wrong with being... More

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Stephanie C, Guest Relations Manager at Floris Karos Hotel, responded to this review
18 May 2013

Hello there, thank you for having stayed with us and sharing your feedback. Our team always does its utmost best to welcome every person in a friendly manner if this was not the case upon you arrival rest assured that this was surely not their intention. I do hope that you will give us the chance to proove to you... More

Shrewsbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 8 May 2013

We were a group of three friends who booked two nights in Floris Hotel in April 2013. On arrival we found the greeting at Reception poor and were kept waiting around 10 minutes despite staff being present behind the counter. A poor start. The rooms were adequate for the price, they were clean but jaded they were quiet. The location... More

Was this review helpful? Yes
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
10 May 2013

Dear Stuart, thank you for having stayed with us and sharing your experiences within our walls. I'm slightly surprised by your review as: 1) Out hotel is a 2 minute walk away from the city center of Bruges. It is within walking distance of 't Zand Square, the main shopping streets, the Concertbuilding, the market Square, the Belfry tower and... More

Salisbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 28 April 2013

Just arrived home from my surprise birthday weekend in Bruges. My poor husband kept apologising about his choice of hotel, we've decided that the hotel would just be one of those comedy bad experience in life! We arrived and instantly noticed the overpowering cover-up scent that they have been pumping into reception to try to cover up the smell of... More

Was this review helpful? Yes 1
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
10 May 2013

Dear Swattywatty, thank you for your extensive feedback. I feel truly sorry that we have not lived up to your expectations and regret you've named your room 'the afterthought'. Many clients actually love this cosy Cottage Room as it is on the backside of the hotel and very quiet as it's away from the mainroad. On top of that it... More

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england
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 10 April 2013

Just got back from a 1 night stay here and it was very relaxing and we had a good nights sleep. There is a slight oder as you walk into the reception but it isn't that strong depending on what time of year you go, but there was no smell in the rooms or the breakfast bar. The hotel itself... More

Was this review helpful? Yes
See 4 more reviews by dolphinlover1992 for Bruges
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
15 April 2013

Dear, thank your stay and your kind words about our hotel. We're pleased to read you found our hotel to be a very good hotel and we hope to have the pleasure of welcoming you back again soon. Best wishes from the Floris team. More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 9 April 2013

We have just stayed at the Karos Bruges for 2 nights. We had a fantastic, spacious family room on the 2nd floor with a reasonable sized bathroom. Breakfast was OK but nothing fantastic, real coffee would have been nice. The pool and kids area are great. The fitness room is small but looked well equipped. We were 3 min walk... More

Was this review helpful? Yes
See 2 more reviews by Jo2102 for Bruges
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
15 April 2013

Hi Jo, Thank you ever so much for your genuine feedback regarding your stay in our hotel! That's what we're aiming for: to be a good price/quality family hotel! If you're ever visiting Bruges again, don't hesitate to contact us directly as it will be our pleasure hosting you in our hotel once again. Best wishes from the Floris team. More

Essex, UK
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 8 April 2013

A friend booked a few of us in on the Easter Sunday. Upon arrival in reception the smell hits you; a peculiar blend of either the drains or swimmimg pool chemicals. It's not too over-powering, as long as you don't spend too long in reception, and it's a worthy advocate to the receptionist's body odour! My partner and friends battled... More

Was this review helpful? Yes 1
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
15 April 2013

Dear, first of all thank you for sharing your experiences within our walls, needless to say it leaves me with a bad feeling. I will discuss your review with our entire team to see what may have gone wrong and to avoid such unfortunate circumstances in the future - however rest assured that we always do our best to make... More

London
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 8 April 2013 via mobile

Where to start? Firstly, the smell. Before booking this hotel I thought some previous reviewers were being dramatic and exaggerating when saying there was a constant bad smell - they definitely weren't. It is absutely horrible and the smell hits you as soon as you enter the hotel. They obviously try and mask the smell with some kind of scented... More

Was this review helpful? Yes 3
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
15 April 2013

Dear, thank you for sharing your experiences within our walls as this enables us to improve our services where necassary. However I must admit that your remark about 'the smell' leaves me very disappointed ... As with any good rumor or story it's only kept alive by those who are feeding it .... should one person write that our windows... More

Berlin
1 review
4 of 5 stars Reviewed 6 April 2013

We booked a room here because of previous great experience with floris hotels. While the room was just as good as you may expect, the swimming pool was a nice addition to the hotel facilities. The main lobby is classy, nicely furnished and filled with lounge jazz music, which gets you relaxed on their comfy sofas. They also have a... More

Was this review helpful? Yes
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
15 April 2013

Dear, thank you for your feedback - it seems that both positive and negative are in balance and this for us is the perfect learning school! We will take your remarks regarding our fitness/gym into consideration and see how we can improve this asap. Looking forward to welcoming you back again soon. Best wishes from the Floris team. More

Berkhamsted
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 April 2013

...and just about acceptable if you are travelling with children. The passages on the ground floor are tiled, rather than carpeted, which means that it is really noisy. The courtyard is very noisy too and if you have anyone in the room above you, you can hear their every move!! On the first of our two days we took "breakfast"... More

Was this review helpful? Yes
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
15 April 2013

Dear David, thank you for having stayed with us and sharing your feedback. Your remarks about our gym will be taken into consideration and we will review what we can do to 'upgrade' this facility. I'm truly sorry if the childrens' laughter was disturbing for you - surely this was not their intention and only the result of their excitement... More

Galway, Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 April 2013

my husband and 3 year old were looking forward to a break away in Brugge so to make sure nothing went wrong i phoned the hotel to make the booking and to ensure the swimming pool would be open for the days we were staying,the lady who took the booking was very nice and offered us parking at €15 per... More

Was this review helpful? Yes 1
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review
15 April 2013

Dear, thank you for your very extensive feedback regarding your stay in our hotel. Rest assured that it was with great astonishment that I have gone through your writings several times .... as it truly does not reflect the high customer service standards that we normally persuade at the Floris Hotel Collection (hence the many other positive reviews). I will... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Reception staff(5)
  • Very good(4)
  • Swimming pool(4)

Additional Information about Floris Karos Hotel

Address: Hoefijzerlaan 37, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar/Lounge Free Breakfast Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #76 of 104 hotels in Bruges
Price Range: ££
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Hotel Floris Karos
Floris Karos Bruges
Karos Hotel

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Floris Karos Hotel
See lowest price for your stay* (from Booking.com, Expedia.com, CheapTickets.com, and 9 more)
Enter dates 1 night 2 nights
Show Prices