While making a reservation the clerk was not helpful. After involvement of management everything went well and the reservation was done in a good way. Upon arriving the room was not ready. The manager apologized immediately. We went into town to have a late lunch. The hotel is very centrally located. It has one of the best locations. When we... more

This is a beautiful hotel, very centrally located but quiet. The staff were all lovely and helpful. This is billed as a five-star hotel, and I pretty much think it qualifies. We had a couple of small problems while we were there--but nothing major. We stayed in the "modern" wing, which has very generously sized rooms. We were on the... more

Slight smell of drains in corridor, however once in room nothing at all and from there on a real 5 star experience. I booked a suite as a real treat and it couldnt have been better, from the moment we had contact with the hotel we couldnt have been treated better. Ok it isnt the easiest to find (although Sat... more

I read a review on this site before booking and it mentioned being difficult to find by car so took the precaution of asking for directions from the hotel, printing off a detailed street map and programming the sat nav. Ha, not good enough, We had reception on the phone three of four times as we completed maybe 6 circles... more

I booked a twin room as a special treat for two nights at the end of a 10-day holiday in France and Belgium. It is in a quiet spot in the heart of the city, and has a pleasant garden and terrace. We were greeted at the door as valued guests, and although we were not able to access the... more

We stayed here for three nights over a weekend (Friday to Sunday night inclusive). Hotel is absolutely stunning. Very central in Bruges, within 5 minutes walk of the main square and less than a minutes walk from the main shopping street. The hotel is spotlessly clean, the staff friendly and the food excellant (although we only ate in for breakfast).... more

I booked a gourmet package for two nights; standard twin, champagne breakfasts and one dinner. The public areas in this hotel are beautifully decorated. The bedrooms are fine. They have spacious and very stylish bathrooms. We were not satisfied with our corner room which looked directly at a wall and were moved immediately to a garden view room which was... more

We had four magical dys in Bruges - in part due to out staying in this hotel. Ideally situated very central but remarkably quiet. Excellent service and beautiful surroundings. I would recommend this hotel completely more

Beautiful, elegant hotel, check-in was quick and easy and we were treated like royalty. We were greeted by name every time we walked by the front desk. Fitness center is magnificent. Beautiful but small indoor pool but such a gorgeous setting. I forgot to bring headphones and when I asked the front desk later if they had a spare pair,... more