Inexperienced reception staff sent us to wrong room. Booked a business double because I needed the air-con, but given a standard room instead. When we walked into the room it was obviously not a business room, so we went to complain. We were moved but the male receptionist didn't seem at all bothered that we would have been charged business...
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Location is the strong point of the hotel. Room rather small but adequate space for sleeping :) Overall, the hotel itself is impressive tight, but this was not any disadvantage for me. Breakfast was OK, nothing to complain about. Garages are located near the hotel, the 20 euros per night. Free internet. Overall I was satisfied.
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Dear guest,
Thank you very much for giving us your feedback on our hotel. Positive comments are a great motivation for all of us. It gives our staff that extra push to go the extra mile. We hope to welcome you again in the near future. Best regards, R. Poissonnier, General Manager.
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Stayed for a weekend. Staff were 1st class couldn't fault anything about any of them from reception to bar staff and maids all very polite and welcoming. The rooms were a little old looking but were spotlessly clean and well worth the money I paid. Breakfast was very good. Plenty of choice both hot and cold. Would recommend and use...
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Dear guest,
First of all thank you for the time that you have taken to fill in this review. I am very happy that you had an enjoyable stay in Ramada Ostend.And yes we have a very good location 100m of the beach,Kursaal-Casino, 50m of the shoppingstreets and our beautifull park and different musea. I will share these comments with...
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Myself and my Sister are going to stay at the Ramada Ostend next week Dec 2nd for just 2 nights, i am quite concerned by some of the comment's especially the lack of privacy regarding the bathroom door, My sister doesn't do well with hot rooms so i hope we get one with AC, It is good to know that...
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Dear Guest,Many thanks for having taken the time to write this comment. And I'm very pleased that I know this before you will come to our hotel Ramada Ostend.
This means when there is communication ,before or when the guest is in house we can do something about it, when there is something that is not fulfill the expectation of...
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We booked here last week.as.it was a Ramada hotel I did not look at the reviews before hand. The reception was very modern and the staff were helpful, however that's where it ends. The lift did not feel safe only to find out ten minuits later it had broken down. The rooms were tiny and dark. THE bathroom stunk of...
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Dear Guest,
Many thanks for having taken the time to write this comment. Be assured that I have discussed your comment with our Chief Engineer and the Housekeeper, and that the necessary actions have been taken to avoid this situation in the future. I would like to apologize for the inconvenience this might have caused you. Hope to be able...
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Stayed here in October 2011, really felt looked after by Matt on the reception desk as well and Andy in the bar. Guys you made our weekend, thanks!
Other travellers to this lovely town - take care in the Hong Kong chinese, they may have scammed our credit card. Thanks
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Dear Guest
Thank you for your positive response. I am glad to be able to inform my team about your wonderful time at Ramada Ostend. I hope whenever you decide to come to Belgium again you will consider our hotel for accommodations. Best regards, R. Poissonnier, General Manager
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stayed here in october 28th till 1st november, i have to say for the money it was o.k, tidy and clean, breakfast was good, times 7-11 and there was plenty to choose from the staff where good and helpful, how ever we came back from our travels on sunday evening and asked if we could have an evening meal and...
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Dear Guest,
Many thanks for having taken the time to write this comment. Only in this way we can improve our service.
I am sorry that you had to face some inconveniences during your stay at Ramada Ostend.For the heating in the room,this time of the year the Aircon is changed tot heating,but in every room there is the possibility...
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Just came back from a weeks stay, not stayed with a ramada chain hotel before but was very impressed. The staff were very helpful and pleasant, the location was brilliant and we had great bigger than average rooms with a lovely view of the park square. Would definately recomend and wud 100% stay there again. Thank you for a lovely...
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Dear Guest
Thank you for your positive response. I am glad to be able to inform my team about your wonderful time at Ramada Ostend. I hope whenever you decide to come to Ostend again, you will consider our hotel for accommodations.
Kindest regards, K. Verdonckt, Assistant Manager
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Nice hotel if a little on the small size,the rooms are clean and functional but the bathrooms are small and the bathroom door can be a bit off putting. The rooms on the front of the hotel can get noisy at night when the casino closes and the bars are shutting,so if you can sleep with the window closed that...
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Dear guest,
thank you so very much for your positive feedback on our hotel. I have especially enjoyed reading that you had a compliment for our breakfast and our situating of the hotel near to the beach, shops and boutiques. And yes in the back of the hotel, the rooms are more quit during the night , however there is...
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The hotel is located 5 minutes from the Ostend casino, and the beach by North Sea. The hotel has no air-conditioning. You have to leave window open at night. But it gets really noisy due to casino crowd, traffic and the nearby street-car station. The hallway is really narrow, with only one small elevator. You will spend 15 minutes waiting...
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Dear Guest,
Many thanks for having taken the time to write this comment. I would like to apologize for the inconvenience that you have had on your stay at the Ramada Ostend. We have 40 rooms with airco and 50 rooms non airco ,this rooms are in the front of the hotel ,and yes somethimes the noise of the street...
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